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Senior Business Support Officer - Debt Recovery

Ackerman Pierce Ltd

Bristol

On-site

Full time

22 days ago

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An established industry player is seeking a Senior Business Support Officer to join their new debt recovery team in Bristol. This role is pivotal in maximizing income and improving processes across the Council. The successful candidate will coordinate complex debt recovery operations, actively pursue debtors, and make real-time decisions to enhance service delivery. This position offers a blend of office and remote work, making it ideal for those local to Bristol. If you have a strong background in debt recovery and excellent communication skills, this opportunity will allow you to make a significant impact in a supportive environment.

Experience in debt recovery, preferably in a local government setting.
Familiarity with debt/financial software is essential.

Coordinate debt recovery processes and take ownership of operations.
Identify and pursue debtors through calls, emails, and letters.

Debt Recovery Experience

Verbal Communication Skills

Written Communication Skills

Understanding of Debt Recovery Laws

Debt/Financial Software

Senior Business Support Officer - Bristol Local Authority - Debt Recovery -

Rate: £16.10 an hour
Hours: 37 hours a week

These roles will be a mix of office and home working, subject to agreement with the manager. This will not suit someone who isn't local to Bristol and who is unable to get into the office regularly.

We are establishing a new, centralised debt recovery team, to maximise income, reduce debt and recovery times and work with service areas across the Council to improve our processes. We are recruiting 2 Senior Business Support Officers who can support this new team and help us identify and deliver rapid improvements.

Responsibilities:

Coordinate a complex area covering debt recovery, taking ownership and responsibility for the end-to-end processes.
Identify and pursue debtors through various means including phone calls, emails, and letters.
Make real-time service decisions in response to operational issues in line with local procedures and established guidance.

Qualifications: