Management - General Manager

Whitbread; Tonbridge; On-site; GBP 35,000 - 44,000; Full time

Job description

Job Title: General Manager - Hilden Manor Beefeater - Tonbridge

Salary: up to £44,000

Reporting to: Regional Operations Manager

Our General Managers play a pivotal part in the success of the business. It’s all about creating a winning team and delivering the best service to our guests.

Responsibilities:

1. Be responsible for recruiting, onboarding and inducting any new team members.
2. Inspire, develop and lead your management and team members, ensuring great retention.
3. Maximise revenue opportunities through analysing sales figures and effective forecasting.
4. Effectively manage all controllable costs and site P&L.
5. Support the Regional Operations Manager in delivering long term business goals.
6. Drive individual high performance through regular one to ones.
7. Have an eye for detail and thrive in a high volume, fast paced environment.
8. Show passion for the brand and ensure your team are equally knowledgeable and confident in delivering the values.
9. Ensure all health and safety measures are met to the highest standard.
10. Demonstrate a clear passion for achieving high guest measures.

We want you to be the best, and so we will give you the tools to manage your labour and cost margins. It’s then up to you to show what you’ve got when it comes to driving sales and revenue and proactively using guest feedback to maximise opportunities.

We’re an innovative business, so you’ll also champion change and implement this with the team.

Qualifications:

Ideally, you’ll come from a high-volume, guest-facing leadership role with an understanding of delivering in a branded operation.

If you want to be part of a dynamic management team and our vision, develop yourself in a market-leading company and have the skills, personality and passion to create moments that matter for our teams and guests then apply now!

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 54301-4492
Advertised: 17 Mar 2025