Customer Service Officer

Flexsource NI are currently recruiting for Customer Service Officer on a temporary fulltime basis, with a starting salary of £14.59 per hour

The role:

1. Be responsible for the delivery of first class customer service, ensuring that written operational and billing customer contacts and complaints are investigated and responded to within Service Level Agreements
2. Perform end to end case management, preparing responses to written complaints, mail addressed to the CEO/Directors, mail from Elected Representatives etc.
3. Correct bills and changes to standing data as required
4. Establish and maintain a rapport with customers

Requirements:

1. 5 or more GCSE’s grade C or above to include English and Math’s
2. 2+ years’ experience in a customer service or contact center environment, where verbal and written response to customers is the primary output
3. Previous experience of working with a diverse range of stakeholders, using various communication methods
4. Experience of working to challenging targets and deadlines

Apply today or call Ciaran on 02890725663 for more information