User Researcher

Emm

Through revolutionary technology, research and specialist knowledge, Emm is on a mission to improve the everyday lives of those who menstruate. The team have created the first smart, reusable menstrual product with inbuilt biometric technology. The product not only provides a better period experience overall in terms of comfort, ease of insertion and reliability, it also provides users with personalised insight into the baseline metrics of their menstrual health.

The company is in a period of rapid growth prior to product launch and we're looking to expand our dream team to help deliver our first consumer product to the world.

As a key player in our early stages, you'll have a huge opportunity to make a positive impact on the company, our products, and our mission. You'll be working on an exciting product roadmap with the chance to grow with the company as we expand.

The role

We are seeking a talented User Researcher who is passionate about shaping the future of menstrual and reproductive health. You’ll play a pivotal role in understanding user needs, behaviours, and motivations to inform design and product development decisions. You’ll advocate for and be the voice of the user at every stage of the product development process.

Responsibilities:

1. Conduct qualitative and quantitative research on user behaviour, usability, and overall product experience through remote and in-person user studies.
2. Identify, recruit, and manage user trials, communicating with empathy and building trust with user community.
3. Understand and incorporate technical and business requirements into research.
4. Present and communicate user insights and advocate for the user at all stages of the product development process, facilitating data-driven product decisions.
5. Manage documentation including confidentiality agreements, informed consent, user instructions, and documentation for regulations.
6. Work collaboratively with user experience, design, product management, engineering, and leadership to create a premium user experience.

The candidate

For the role of User Researcher, the ideal candidate will demonstrate experience or knowledge in the following areas:

1. 3+ years of experience in human-centred user research or human factors: designing and conducting user studies, analysing study data, and sharing results.
2. Experience with research design for a variety of qualitative and quantitative research methodologies, such as physical product trials, user interviews, diary studies, concept testing, surveys, and mobile app testing.
3. Demonstrated ability to take ambiguous questions and select the best research method to apply during the product development process.
4. Exceptional written and verbal communication skills, ability to translate findings into insights for the team to use.
5. Superb organisational skills and time management.
6. Team-oriented and collaborative.
7. Curious and proactive.

Preferred:

1. A curiosity and passion for the healthtech industry, translating into innovative design solutions that resonate with our target audience.
2. Knowledge / experience working on medical devices, or a regulated environment is beneficial.

The right candidate will excel at their day job first and foremost, but the nature of Emm is that we support other teams and work when needed. It’s not expected you’ll be an expert in everything, but background experience and secondary skillsets are important to us, alongside an attitude to get stuck into whatever challenges arise.

The benefits

Our User Research role presents a fantastic opportunity to grow with the company in this exciting period as we launch our first flagship product.

A negotiable package including:

1. Competitive salary.
2. Annual leave: 25 days + 3 days off at Christmas + Public holidays.
3. Health / dental plan – inclusive contributions to life insurance, vision, therapy, medical and dental care.
4. Cycle to work scheme.
5. Company pension.
6. Share incentive scheme.
7. Option for reduced hours on a pro-rated basis.
8. Incubator perks: as part of Bristol’s thriving Set Squared community we have connections with other local start-ups, access to training, workshops, and socials.
9. Hybrid working available.
10. A creative working location at our new studio next to Bristol Temple Meads.

Fairness and flexibility

Our mission for equality extends to all our customers, applicants, their families and communities with fairness and flexibility as our core values. How, when and where you work is flexible to your individual requirements and we endeavor to create an environment that supports you to achieve your best at work and at home. Salary is negotiable based on experience.