Claims Audit Manager - Household Claims

Vxplore; Leicester; Hybrid; GBP 40,000 - 80,000; Full time

Job description

Claims Audit Manager - Household Claims

Location - Leicester, London or Bexhill - Hybrid (though a strong degree of flexibility on how often you're expected to be in the office)

Welcome to Hastings Direct - From our Group HR Director Pam Angel

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we would love to hear from you.

Role overview
You'll be leading, motivating and developing a team of Household Claims Auditors, ensuring the delivery of a robust and effective Audit function against business objectives. You'll need an appropriate technical knowledge skill base for this role as we continue our growth across our Audit team and Household Claims.

Job details - you'll need to have demonstrable experience in:

1. Managing and leading a team of auditors to deliver against the designated audit programme and schedule.
2. Ensuring focus on identifying and recommending business solutions to resolve systematic issues.
3. Overseeing the delivery of balanced, accurate and evidenced feedback to Audit leaders, technical development and Insurer Services, highlighting strengths, areas of developments and providing focused solutions where appropriate.
4. Ensuring the development of mechanisms for tracking and reporting on audit performance remains in place.
5. Continually driving the improvement and quality of data capture, with regular reviews of internal templates to ensure root cause is clear and concise.
6. Operate and ensure auditors adhere to an escalation procedure.

Essential skills we would love you to have:

1. Household claims operation experience (ideally including complex/higher value claims) with a strong understanding of audit principles, scoping documents, root cause analysis and reporting.
2. Understanding of objective setting, coaching and people development for the benefit of team members and the wider business.
3. Strong ability to interpret and analyse data sets and able to communicate this to stakeholders in the right way.

The interview process
Our interview process involves:

1. Recruiter screening call.
2. 1st stage interview with our Hiring Leader (1 hour via Microsoft Teams).
3. 2nd interview with one of our other senior leaders.

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).
Regrettably we are unable to offer sponsorship for this role.

Benefits: in addition to a competitive salary and £5k car allowance you will also receive:
Flexible working - we champion a flexible hybrid working approach.
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
Physical wellbeing - Hastings pays for private medical Insurance (PMI).
Financial wellbeing - providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7.
There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, and much more.

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.