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Sr.FinOps Analyst- AR

Amazon

Milton Keynes

On-site

GBP 25,000 - 45,000

3 days ago

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An established industry player is seeking a proactive Collections Analyst to join their dynamic team. This role is crucial in managing customer queries related to receivables and ensuring timely payments. The ideal candidate will have a keen eye for detail, strong communication skills, and a solid understanding of accounts receivable processes. You will collaborate with various departments to enhance customer experiences and drive monthly collection targets. If you are a self-motivated individual with a passion for finance and customer service, this opportunity will allow you to make a significant impact in a fast-paced environment.

Bachelor's degree in accounting and commerce is essential.
3+ years of experience in finance operations or accounts receivable preferred.

Manage and resolve receivables related queries from customers.
Collaborate with stakeholders to resolve disputes and maintain relationships.
Monitor accounts and ensure timely collection of payments.

Customer Service

Attention to Detail

Accounts Receivables

Communication Skills

Problem Solving

Bachelor's Degree in Accounting and Commerce

Excel

Microsoft Office

GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

Key job responsibilities:

Understanding of Accounts Receivables process
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
Monitor high-risk accounts and ensure timely escalation of challenges to management
Continually look at ways to improve the customer experience
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Meet the monthly productivity goals
Reconcile complex accounts and have excellent attention to detail

BASIC QUALIFICATIONS

- Bachelor's degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

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