Caseworker Helpline

Join to apply for the Caseworker Helpline role at Pecca Leather, Inc.

Home Based (living in the Midlands, Greater Manchester or Greater London area)

The Organisation

Perennial is the nation's only charity dedicated to helping people in horticulture. Together with our network of partners, we provide free support, information, advice, financial assistance and services for horticulturalists and their loved ones experiencing illness, disability, bereavement, family breakdown and financial difficulties.

We have a real focus on improving the health and wellbeing outcomes of people working in horticulture and have an ambitious preventative strategy to create better futures for people working in horticulture.

We are now looking for a Caseworker to join us on a full-time, permanent basis, working 37.5 hours per week.

The Benefits

• Salary of £28,000 per annum
• 25 days holiday, plus Bank Holidays
• Pension
• DIS benefit (3x salary)
• Private healthcare coverage
• Sickness pay
• Comprehensive benefits package
• Well-established family friendly policies, including the ability to have extra unpaid leave
• Time off for dependants

This is a fulfilling opportunity for a compassionate individual with experience delivering advice in a welfare-related environment to join our supportive and values-led organisation.

In this rewarding role, you will be the trusted support that helps individuals feel heard, valued, and guided as they navigate difficult circumstances and take positive steps forward.

The Role

As a Caseworker, you will provide confidential advice, guidance and information to individuals in need, helping them explore solutions and access support.

Working primarily via telephone and email, you will assess personal circumstances and provide a safe space for people to discuss their problems, empowering them to make informed decisions about their next steps.

Using sensitive listening and questioning skills, you will identify needs and available options, deliver clear, accessible information, and maintain accurate case records in line with legal and organisational policies.

Additionally, You Will

• Provide crisis support, including arranging access to food, heating, and essentials
• Use IT systems for record keeping, reporting, and document production
• Produce clear assessments and reports to inform management and funders
• Research and create resources to support the delivery of quality advice services

About You

To be considered as a Caseworker, you will need:

• At least 2 years experience of delivering advice to people in a paid or voluntary capacity
• Experience of working in a welfare-related environment, as a generalist or specialist advisor
• Highly developed communication skills
• The ability to analyse complex information and produce concise reports
• The ability to create resources such as factsheets and briefings
• Good IT skills, including Microsoft Word, Excel and database experience
• Strong workload management and prioritisation skills
• Excellent attention to detail
• A willingness to work flexibly, including occasional travel and overnight stays

The closing date for this role is 6th April 2025.

Other organisations may call this role Advice Caseworker, Welfare Advisor, Support Helpline Caseworker, Client Support Advisor, or Information and Advice Caseworker.

Webrecruit and Perennial are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to join us as a Caseworker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries
• Individual and Family Services