Facilities Assistant & Switchboard Operator

Richemont; London; On-site; GBP 60,000 - 80,000

Job description

Facilities Assistant & Switchboard Operator

London, LND, GB

Permanent

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, watches, fashion and accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

HOW WILL YOU MAKE AN IMPACT?

The efficient day-to-day assistance and coordination of the Facilities Operations in the Hill Street office and the Cisco Screen Based Switchboard. Co-ordination and control of stationery and other miscellaneous supplies for 15 Hill Street and, if required, Richemont International London Corporate Offices. (The Cisco system is soon to be replaced by a Teams environment).

• Operate the screen-based telephone switchboard (Cisco Call Manager) ensuring calls are answered expediently and processed accordingly. (Current experience on other systems is acceptable as training will be given on the Cisco)
• Take messages for staff and ensure that these are passed on accurately and expediently.
• Liaise with the FM and the telephone system maintainers regarding faults with the telephone system.
• Provide training of the telephone system, as required, to members of staff.
• Control of stationery stocks and replenishment as appropriate, including Corporate (the latter in liaison with the FM).
• Analyse the monthly stationery invoice reporting any errors as appropriate.
• Office Machinery fault reporting and monitoring.
• Ordering of Janitorial Supplies and maintenance thereof.
• Act as relief Receptionist at 15 Hill St as necessary (normally during the lunch window and covering periods of holiday and sickness).
• The distribution, collection and preparation for dispatch of post in the absence of the nominated individual.
• Act as Fire Marshal in the absence of the Receptionist.
• Maintain the Hill Street Intranet Page.
• Undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the Company from time to time.
• Assisting where needed with the set-up and IT provision for meetings.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Maintaining a professional standard to all aspects of the Facilities scope.
• Monitoring Stationery costs.
• Responding to requests for stationery promptly and questioning where appropriate.
• Ensuring the Reception is always adequately covered as needed.
• Any ad-hoc requirements from visiting senior execs.
• Ensuring good working knowledge and operating requirements of all Hill Street Meeting Rooms.
• Familiarising themselves with the members of the Richemont Senior Executive Committee.
• If at any time, the Facilities Manager is absent, the position will be supervised by the Facilities Supervisor; however, they will ultimately be managed by the Facilities Manager.
• As well as being the relief Receptionist this role would also conduct elements of the Facilities Supervisor role in their absence as appropriate.
• Cisco Call Manager Telephone System and associated handsets (or equivalent).
• First Aid – If a current certificate cannot be provided will be required to attend an intensive first aid course.
• Good knowledge of MS Office Word, Excel and Outlook.
• Previous experience in a similar environment.
• French useful but not essential.
• Experience of SAP – useful but not essential.
• MS Office.
• Professional, calm and well-mannered when dealing with very senior members of the company.
• Strong team collaboration.
• Has a ‘can-do’ mentality.
• Integrity and discretion due to the nature of business.
• Comfortable in a reserved business environment.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team.