Assistant Front Office Manager

Thistle Kensington Gardens is located near Queensway, within walking distance of Hyde Park and the West End of London. The hotel has recently been refurbished and has 175 bedrooms, including Executive rooms with fabulous views over the park, and three meeting rooms.

The Role

Are you a manager who puts your team and our guests at the heart of your business? Who really listens to and focuses on their needs? Can you support the Front Office team and ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. As Assistant Front Office Manager, you will be able to demonstrate excellent leadership skills and a track record of delivering results through your people. You will support the Front Office Manager and help manage Reception, Guest Relations, and Nights, and work closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a world-class guest experience and will be happy to take the lead in training and developing your team. You will also be driving sales, working to budgets, and dealing with challenging guest issues while coaching and mentoring your team.

What we look for

• Previous experience in a similar environment
• Excellent interpersonal skills and the ability to communicate effectively with customers, clients, and staff at all levels
• Experience of delivering training using company guidelines
• Good time management and organisational skills
• Ability to work well under pressure
• Ability to achieve and set standards and operate to performance
• Positive approach to learning in the role and identifying own training needs as appropriate
• Self-motivated, able to make decisions and react to sudden changes in operation
• Ability to work effectively as part of a team

What's in it for you?

• Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
• Interest-free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal