Airport Manager

Job Title: IRC4909 Airport Manager - London Gatwick

Brief Description

The Airport Manager is responsible for overall accountability for planning, directing, and controlling all ground handling aspects of Kenya Airways at the London Gatwick Airport. The Manager ensures that the standard of punctuality and customer service is delivered in accordance with company policies and procedures and in compliance with regulatory authorities.

Detailed Description

• Liaise with relevant authorities to ensure compliance with all regulatory requirements, policies, processes, procedures, organizational standards, and local procedures.
• Ensure adherence to all KQ documented standards by all airport staff, Ground Handling staff, and all other service providers.
• Promote and maintain a positive safety culture and ensure compliance with relevant industry/legislative requirements and company procedures.
• Ensure timely remediation and corrective action based on audit findings and/or risk assessment analysis.
• Conduct monthly reviews of the risk control environment of the airport and submit the Risk Control Matrix (RCM) quarterly.
• Manage the implementation of the Local Emergency Accident Plan (LEAP).
• Identify and report safety hazards, near misses, incidents, and accidents.
• Monitor the standards of punctuality and customer service delivered by third parties as per contract and Service Level Agreement.
• Represent Kenya Airways at AOC meetings to address airport facilitation issues.
• Ensure high standards of customer service that meet corporate expectations.
• Drive “On Time Performance” culture and engage stakeholders to maintain high performance.
• Conduct monthly spot checks and inspections of airport performance and SLA adherence.
• Ensure the airport has all required, current operations manuals, publications, and related documents for ground handling operations.
• Ensure Load Control procedures and loading supervision responsibilities are correctly undertaken.
• Identify deviations in published procedures and establish local procedures documented in the Local Station Manual (LSM).
• Supervise SLAs and monitor performance of the Ground Handling Agent (GHA).
• Supervise and monitor employee performance and productivity; provide constructive feedback, mentor, and coach staff.
• Coordinate and manage catering & maintenance services, crew, security, emergency, and accident procedures.
• Monitor and validate invoices against services offered to manage airport costs in line with the budget.
• Drive and implement cost-saving initiatives as communicated by the Manager.
• Prepare weekly/monthly reports on Ground Handling activity at the airport.
• Interpret and monitor safety standards, regulations, and security awareness.
• Promote company image to enhance public relations, visibility in the market, and customer loyalty.
• Ensure implementation of KQ WAY best practices at the airport.

Job Requirements

• University graduate.
• 3 years in Supervisory experience OR 5 years in all-round Ground Handling.
• Safety Management System (SMS) Awareness.
• Airside Safety – Initial.
• Aviation Security – Initial.
• KQ - Dangerous Goods Regulations Category 10 (CAT 10).
• Station/Ground Handling Management (IATA) or equivalent.
• Management Skills training.
• Customer Service training.
• Passenger Handling Training.
• Financial Management/Cost Control.

Additional Details

• Computer literate.
• Excellent negotiation skills.
• Ability to lead, guide & motivate a team.
• Strong analytical skills.
• Good planner.
• Excellent communication and interpersonal skills.
• Foreign language is an added advantage.

How To Apply

If you fit the profile, please apply today by submitting a copy of your detailed Curriculum Vitae. Due to the volume of applications, only short-listed candidates will be contacted. Kenya Airways is an equal opportunity employer.