IT Services Manager

Role: IT Services Manager

Job Ref: QAD 2978/1102

Pay Rate: Competitive Market Rate

Hours per week: 37 hours

Contract Length: 6 months

Location: Southampton, Hybrid working - 3 days a week office attendance

An IT Services Manager is required to be responsible for the development and management of the organisation’s IT equipment and its supporting infrastructure.

Key Requirements:

• Microsoft Intune – Endpoint management and device security.
• On-Premises Storage – Experience managing local storage solutions.
• Firewall Management – Configuration, monitoring, and security enforcement.
• Cybersecurity Knowledge – Understanding of security protocols, risk management, and compliance.
• RUBUS – Familiarity with RUBUS software or equivalent cybersecurity tools.

Key Accountabilities:

Network Administration:

Management of servers, switches, storage, UPS, printers, and disaster recovery backups. Administration of video conferencing equipment, internet provision, routers, and VPN services.

Cybersecurity Leadership:

Firewall management, security updates, antivirus deployment, and laptop encryption. Overseeing email security monitoring and maintaining security accreditations, including organising penetration testing.

First-Line IT Support:

Acting as the primary point of contact for IT support within the Branch. Providing timely technical assistance for troubleshooting hardware and software issues. Supporting users with IT-related inquiries in collaboration with four Technical Department staff members.

Microsoft Systems Administration:

Managing Microsoft applications, including Office 365, Teams, SharePoint, Dynamics, Azure, and Power BI. Overseeing licensing and system administration of Microsoft services.

Branch Case Management System Administration:

Managing user access, administration, and development of the 'COMPASS' Case Management System. Supporting integrations with SharePoint storage and Power BI analytics.

IT Procurement & Contract Management:

Identifying and procuring IT-related goods and services. Ensuring compliance with budget constraints, procurement policies, and contractual obligations.