Service Advisor

AB Volvo; Felixstowe; On-site; GBP 32,000; Full time

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Renault Truck Commercials' prestigious Felixstowe Dealership is looking for an excellent Dealership experienced Service Advisor to provide a service to customers that will promote the profitable sale of Workshop Services and Products.

Working 42.5 hours Mon-Fri with 1 in 3 Saturday mornings (6 hours) paid at time and a half
up to £32,000 basic dependent on truck dealership experience

Overview:
An exciting opportunity has arisen for a CSR to work alongside our experienced team front of house. This role requires you to handle all aspects of our service to Customers, which includes bookings, call backs, updates and how our systems work. This will require good communication and liaison skills, an organised disposition and a good memory as this is a fast-paced environment. You will be joining the global brand of Renault Trucks, part of the Volvo Group.

Overview of the role:

1. To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
2. To carry out the Service Department’s invoicing and administration systems efficiently.
3. To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
4. To inform customers of completion times and payment methods.
5. To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
6. To ensure all customer complaints are courteously and efficiently handled and processed.
7. To assist the Dealer Point Manager in invoice query resolution and debt recovery.
8. To have regard for any quality controls operated within the Service Department.
9. To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
10. To ensure customer satisfaction at all times through delivery of the company’s ‘customer commitments’.
11. To provide excellent service and ensure quality in response to customer requirements.
12. To assist in capturing vehicle recall campaigns and customer care measures.
13. Effectively plan activity levels to include regular account maintenance visits and target account visits.
14. Review CSS and complaint data with Depot Manager and department heads; agree action plans to address shortfalls.
15. Work with the Workshop to develop service contract opportunities.
16. Maintain and Report on vehicle parc data.

Qualifications:

• Previous HGV dealership experience preferred.
• Good communication skills, both written and oral.
• Excellent IT knowledge, although training will be given on our in-house systems.

Benefits:

• Matched Contributory Pension Scheme to 5%.
• Cash Back Health Scheme.
• Employee discounts across Retailers, Services, Cinema's.

Renault Truck Commercials is an Equal Opportunity Employer

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.