Clinical Support Specialist

Eitan Medical is a fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care - From the hospital to the home.

PURPOSE

The Clinical Support Specialist will focus on growing the business through the education and training both internally and externally within the region, to assist in the retention of large Trust groups, Homecare organizations and other clinical departments that require an understanding of the products supplied by Eitan Medical. The ability to provide successful solutions to facilitate in the education of the full Eitan Medical product portfolio and share the vision of the company. The Clinical Support Specialist will work with customers to assist with improved patient outcomes and improved efficiencies and safety, will build excellent customer relationships, provide a first-class customer experience and work to become the supplier of choice through education and training.

Main Role And Responsibilities

• Ensure patients are at the heart of care delivery and their wishes and preferences are acted upon
• Maintain efficient and effective management of a caseload
• Develop and maintain supportive relationships with referrers within the UK according to the needs of the service
• Deliver specialist infusion education and training associated with all Eitan Medical products within the NHS, Homecare organisations and other clinical departments that require to understand the products supplied by Eitan Medical
• Ensure all recording systems and organisational documentation are of a high standard and kept up-to-date
• Work alongside the Business Development Managers (BDM), our potential customers and the decision makers within the organization, up to and including board members of NHS Trusts and private organisations promoting education and training opportunities to be offered
• Attend industry functions, such as association events and conferences and provide feedback and information on market and creative trends
• Identify and access key senior market opinion leaders to develop the infusion agenda in line with the sales & marketing strategy
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators as appropriate when training and educating customers
• Maintain a high level of competency and ability to train on all products.

KEY PERFORMANCE MEASURES

• To implement new educational and training plans for customers either bespoke or generic
• Demonstrate competency of all Eitan Medical products
• Successful implementation of customer products efficiently in collaboration with the BDM’s

Requirements:

• At least 5 years clinical education experience, gained within a healthcare environment
• Has held / holds a qualified nursing registration certificate
• Ability to work independently producing the relevant materials necessary for the role
• Evidence of building a successful entrepreneurial partnership or idea and show completion
• Demonstration of managing a complex and broad stakeholder group.

COMPETENCIES

• Results-orientated and able to work both independently and within a team environment;
• Ability and demonstration of challenging the status quo
• High personal accountability & integrity
• Courage to drive through change in a professional manner
• Passion to “make a difference” to the patient & health
• Proactive with the ability to take initiative with a ‘can do’ attitude
• Excellent communication skills with the ability to communicate at all levels
• Ability to build trust and engender strong relationships with the customers
• High level of commercial awareness within the UK Healthcare arena
• Ability to assimilate complexity and to handle multiple-priorities
• Challenge, collaborate and solve problems creatively
• Focused and achievement oriented
• Embodies trust, integrity and ethics inside and outside the Company
• Self-motivated - demonstrates personal drive and ambition, fostering innovation, focusing on delivery to our customers
• Excellent interpersonal skills with the ability to influence others at all levels
• Computer literacy with a good working knowledge of Microsoft Office
• Adherence to/compliance with policies, processes and procedures
• Valid and current driving licence.