Customer Success Manager, EMEA

Seeking a Customer-oriented, technology-savvy individual interested in working in event-tech-marketing.

Job Title: Customer Success Manager, EMEA

Location: United Kingdom preferred

Job Description

At InGo, we are passionate about our customers and their growth. Our product delivers the best ROI in marketing technology, beating traditional channels such as online advertising and making it easy to demonstrate value quickly.

We are looking for a curious and driven Customer Success Manager to join our rapidly growing international team. This role would be well-suited for someone with 3+ years of work experience in a customer-facing capacity. The ideal candidate will possess impeccable relationship management skills, technological aptitude, a problem-solving attitude, and a demonstrated ability to motivate and grow customer accounts. This role will report to the Customer Success Team Lead and is full-time remote. This hire will support our customers in EMEA.

What You’ll Do

1. Implement and onboard customers setting them up for success
2. Ensure customers are leveraging the complete InGo product suite
3. Collaborate with Account Management to create success plans
4. Monitor health metrics in assigned accounts, proactively identify ‘risk’ and combat potential churn
5. Work with multi-functional teams to optimize the onboarding process and work closely with sales and customer support teams to ensure high-level service across InGo
6. Maintain a deep understanding of the InGo product suite and develop help guides
7. Collaborate with the product team to provide recommendations to optimize our platform

What You Have

• Experience in Customer Success, Account Management, or a similar client-facing, relationship-building SaaS role
• Excellent spoken and written English
• Strong interpersonal and presentation skills
• Excellent organizational and project management skills
• Degree level education or equivalent practical experience
• Ability to multitask, prioritize, and work in a dynamic, fast-paced entrepreneurial environment with guidance and support but not micromanagement
• Experience analyzing data, trends, and client information to identify product or service growth opportunities

Bonus If You Have

• Experience working in Event Marketing
• Experience with Hubspot CRM

What we offer:

• Remote full-time work (office in Arlington, VA)
• Open and flexible leave
• Constant intellectual stimulation and fast-track advancement opportunity
• Encouragement to present your own initiatives and ideas
• Opportunity to work in a fast-paced environment in a market-leader SaaS company

About InGo:

InGo is a rapidly growing technology company revolutionizing the marketing industry. As a Software-as-a-Service (SaaS) platform, we empower businesses to create more personalized experiences, attract high-quality prospects, and maximize their marketing ROI. Our B2B enterprise referral platform is trusted by industry leaders like Atlassian, Informa Exhibitions, and TED Conferences.

InGo's event marketing and content distribution solutions have been used to drive engagement with over 10 million people per year by some of the most trusted companies in media, technology, and events.

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Advertising Services