Sr. Associate-Quality Analyst, GSRC

The Global Solutions Risk and Compliance (GSRC) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces. We proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders. A Sr. Compliance Associate- Quality Analyst is responsible for protecting Amazon customers from products that are illegal, hazardous, unsafe, or otherwise prohibited /regulated by Law and Amazon policies.

Key job responsibilities

Your job responsibilities as a Sr. Compliance Associate-Quality Analyst may include:

1. Performs quality audits on a daily basis using Standard Operating Procedure (SOP) and achieves self-utilization, productivity and quality as per defined targets.
2. Must be able to comprehend SOPs with minimal support and identify opportunities.
3. Identifies anomalies through audits (SOP defects, Process gaps etc.).
4. Uses knowledge and identifies defect/s & preliminary root causes, explains the rationale.
5. Proposes solutions on quality/productivity and work on milestones with managers.
6. Expertise in research – finding specific information (eg: products, regulations etc) in a timely manner.
7. Prepares key insight trends and share reports on regular basis.
8. Provide feedbacks to the associates and close loop on audit observations.
9. Respond to stakeholders with guidance and flags any updates to Lead/Manager.

Skills

• Proficiency in verbal & written communication in English.
• Good working knowledge of MS Office, MS Outlook; MS Excel. Proficiency is an advantage.
• Strong attention to details.
• Ability to analyze and identify patterns in large data sets.
• Decision making aptitudes based on given guidelines and in ambiguous contexts.
• Must be comfortable working with large data sets.
• Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner.

About the team

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.

The Operational Risk Compliance (ORC) organization exists to keep our customers and partners safe, protect associates, and ensure legal and regulatory compliance. We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). Global Solutions and Risk Compliance (GSRC) is the operational arm of the ORC organization. This involves analyzing product import documentation and flagging hazardous risks. We are also responsible for keeping Amazon customers safe and informed by coordinating actions around worldwide program teams to classify products and ensure Amazon’s product listings follow regulatory and legal compliance guidelines. These actions include removing products from the site and from our warehouses, and contacting customers with pertinent sustainability information. The ORC team partners with GSRC supports regulatory compliance requirements for Amazon’s worldwide programs such as Dangerous Goods, Global Trade Services, Transport Risk Compliance, Sustainability, Extended Producer Responsibility and Food Safety. GSRC has offices across India, China, Poland, Romania, Jordan, Philippines and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces.

BASIC QUALIFICATIONS

• 1+ years of data-driven business operations processes experience.
• Bachelor's degree.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Previous experience in Auditing and analyzing data for error trends.
• Business Process Outsourcing, Operations processes; Database management is an added advantage.
• Proficiency with MS Excel, VBA, SQL and knowledge of Data Warehouse.

PREFERRED QUALIFICATIONS

• Knowledge of consumer product compliance processes and regulations.
• Experience in regulatory compliance management with government agencies.
• Experience as a quality auditor in retail chain management / FMCG company / Corporate role.
• Experience in designing and implementing custom reporting systems using automation tools.
• Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems.

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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.