Call Centre Training and Development Co-Ordinator

Call Centre Training and Development Co-Ordinator

Location: Hybrid home/ Office based between Springfield Hospital (Chelmsford) and Woodthorpe Hospital (Nottingham)

Hours: 37.5 hours per week, Full-time

Salary: Depending on experience + Benefits

The role:

We currently have a great opportunity for a Call Centre Training and Development Co-Ordinator to join our National Enquiry Centre department. You will be confident in building presentation packs in PowerPoint and Word and delivering them to a team. Good knowledge of customer service and sales is essential and great organisational skills would be desirable, to track training and recruitment for the National Enquiry Centre through a database. This role will play a part in the targets the NEC is aiming to achieve this year.

Duties and Responsibilities include:

• Provide a combination of face to face and remote training through presentations and practical training.
• Providing a clear and standardised approach to training, focussing on customer service, sales, and consistent internal processes.
• Developing and Improving training material by reviewing and acting upon trends identified by the Quality Assurance Analyst.
• Analysing trends identified through the quality assurance process, identifying performance and development opportunities, and communicating those to the operational team.
• Support the leading of Employee Engagement groups.
• Supporting the operational team with new starters from recruitment and interview stage, through to the completion of their probationary period.
• Assist the operational team with the development of their team through essential and refresher training and identifying further relevant training through Ramsay Academy.
• Maintain and develop a database to record training compliance within the National Enquiry Centre.
• Maintaining knowledge of the latest trends and technologies for effective training and implementing these where possible.
• Development and implementation of a robust induction process for new joiners and communicated to relevant internal stakeholders.

Skills & Attributes:

• Excellent knowledge of customer service and sales.
• Excellent written and verbal communication skills.
• Proven ability to build and deliver effective training material.
• Sound computer skills including all elements of the MS Office Suite.
• Flexible and adaptable with a proactive and innovative approach to the role.
• Ability to work at pace and adapt quickly to changing needs.
• Proven ability to work effectively in a team environment and independently as required.

Benefits:

• 25 Days Leave + Bank Holidays
• Private Pension where Ramsay will match up to 5% after a qualifying period
• Flexible shift patterns available where possible
• Enhanced Competitive Parental Leave Policies
• Private Medical Cover with option to add partner & dependants
• Life Assurance (Death in Service) x3 base salary
• Free Training and Development via the Ramsay Academy
• Free Parking on site (where possible)
• Subsidised staff restaurant (where possible)
• Concerts for Carers
• Employee Assistance Programme
• Cycle2Work scheme available, in partnership with Halfords
• The Blue Light Card Scheme

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.

We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

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We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.