Customer Support Administrator / Customer Service Admin Assistant (AWDO-P12832) in Allscott)

Customer Support Administrator / Customer Service Admin Assistant with good administrative, communication, data entry and time-management skills, is required for a well-established Company based in Allscott, Telford, West Midlands.

SALARY: Competitive + Excellent Benefits (see below)

LOCATION: Allscott, Telford, Shropshire, West Midlands (TF6) – 100% Office Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40 hour per week. A flexible approach to your hours will be essential to meet the seasonality of the business.

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Support Administrator / Customer Service Admin Assistant with good administrative, communication, data entry and time-management skills. Working as the Customer Support Administrator / Customer Service Admin Assistant you will be required to deliver a highly professional Amenity Customer Support service with outstanding levels of customer service throughout sales administration, order processing and aftersales service support.

As the Customer Support Administrator / Customer Service Admin Assistant you will be office-based reporting directly to the Customer Support Manager. Excellent communication skills both written and verbal are essential along with an efficient and professional approach to your work, operating to set standards and outlined performance expectations.

ABOUT THE COMPANY

The Company is a leading supplier of agronomy advice, seed, crop protection products and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and more profitably. They are dedicated to the company purpose - releasing agronomic potential.

With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge and trusted relationships; practicing values of honesty, integrity and fairness across all aspects of the business.

The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives.

DUTIES

Your duties as the Customer Support Administrator / Customer Service Admin Assistant will include:

1. Ensure accurate and efficient order processing to expected timescales.
2. Ensure ownership on all customer enquiries, telephone and email, from initial contact to resolution including investigating potential issues.
3. Input of accurate customer data into the CRM system.
4. Carry out all administrative processes associated with national and international deliveries.
5. Liaise and communicate regularly with all relevant internal departments including but not limited to, Finance, Depot and Warehousing, Purchasing, Sales and Marketing.
6. Maintain full compliance with all legislation including GDPR.
7. Raising direct purchase orders, booking invoices in and invoice queries.

CANDIDATE REQUIREMENTS

1. Ability to demonstrate a first-class Customer Service experience is essential.
2. Excellent Communication skills, both written and verbal.
3. High attention to detail.
4. Can-do attitude.
5. Excellent organisational and administration skills.
6. Ability to demonstrate tenacity and resilience when working under pressure.
7. Calm in a fast-paced environment.
8. Team player – keen to support colleagues.

COMPANY BENEFITS

1. Competitive salary.
2. Private Healthcare.
3. Pension schemes.
4. 25 days holiday + Bank Holidays.
5. 24-hour employee assistance programme.
6. Learning and personal development opportunities.

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12832