Head Of Customer Success

Axia; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job description

Join forces with our industry-dominant and leading card issuer in the payments market, reshaping the landscape of secure and efficient financial transactions. Widely recognized for revolutionizing payment solutions, our client is committed to advancing the future of card issuance.

The Role

We are actively seeking an accomplished Head of Customer Success to join our client's leadership team. In this pivotal role, you will lead customer-centric initiatives, ensuring client satisfaction, and driving engagement. Utilize your strategic mindset to develop and execute customer success strategies, enhancing the overall client experience. This is an exciting opportunity to play a key role managing a team of 12 with 2 direct and 10 indirect reports for the division.

The Person

Our client is seeking a seasoned professional with a proven track record in customer success within the FinTech or SaaS sector. Your leadership acumen, strategic thinking, and dedication to customer satisfaction are paramount. Navigate complex customer landscapes, build strong relationships, and lead teams to deliver exceptional customer experiences.

Join our client's dynamic leadership team and contribute significantly to shaping the future of payments while advancing your career at the executive level.