Customer Success Partner Advisor

SAP SE; Greater London; Hybrid; GBP 40,000 - 60,000

Job description

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with Enterprise Architecture Management.

We are looking for a Senior Customer Success Manager to join our growing team and guide customers through their journey, making them successful.

Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team? Then it is worth reading on!

Closely aligned with your customers and our Customer Success, Sales, Professional Services, Product, Marketing, and Partner Management teams, you will be working on delivering continuous value.

As a Senior Customer Success Manager at SAP LeanIX, you create an impact having exceptional analytical and advisory skills to support our customers in the best way possible. You will take on full responsibility for EMEA Enterprise customers along their journey – from adoption, to expansion, and renewal.

Senior Customer Success Manager EMEA Enterprise (f/m/d) Connected remote in London, United Kingdom

WHAT IS WAITING FOR YOU?

• Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failure while celebrating our successes
• Take on full responsibility for a set of your own portfolio of strategic customers and in a joint approach with other CSMs for a larger set of customers
• Build and strengthen relationships with your customers to become their trusted advisor
• Develop and expand your accounts by driving product adoption to ensure value add
• Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
• Add your style to a global, diverse team SAP LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category

WHAT ARE WE LOOKING FOR?

• 6+ years of experience in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture
• Understanding of IT Management and Software Development/Operations in Enterprise organizations
• Ability and experience to structure and prioritize your work and the work of others
• 3+ years working knowledge with Customer Success tools, e.g., Gainsight is a plus
• Fluent in English for all territories; for some territories fluent in additional languages are a must: German for DACH, French for France, Dutch is a plus for Benelux - please indicate your language skills in your CV

SAP LeanIX is a market leader for Enterprise Architecture, driving the modernization of IT landscapes and continuous business transformation. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

Requisition ID: 418160 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.