Deputy Store Manager - Foods - Clapham

Marks & Spencer Plc; London; On-site; GBP 80,000 - 100,000

Job description

Deputy Store Manager - Foods

Purpose

• Deliver improved performance across all areas, driving KPI performance and delivering operational efficiency for their area of accountability
• Support the Store Manager in the delivery of the Retail Plan and Store P&L across the wider store as one team
• Duty Manage the Store in the absence of the Store Manager when required
• Deliver all line management and associated people activity of the Team Managers and Team Support Managers for their area of accountability
• Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
• Support the Store Manager to deliver an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

• To drive profitability and sales for their area of store through the delivery of the Retail Plan
• To deliver and embed the business transformation plan and change initiatives within their area of accountability
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear with the part they play
• Responsible for ensuring the Team Managers are building the digital capability of their teams to sell through all channels
• Proactively seek customer feedback and drive action to deliver improvement across the store
• Uses data and insight to improve customer instore experience, improve the operation and drive performance
• Support the delivery of Plan A
• Regularly review individual performance of the Team Managers through quality conversations, managing underperformance where required and celebrating success
• Ensuring all line management and people activities are delivered in accordance with company process and policy
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps
• Deliver operational excellence to maximise product availability, minimise stock and cash loss
• Maintain a safe and legal store environment
• Oversees all elements of VM delivery across all launches, events and campaigns

Key Leadership Capabilities

• Successfully embeds change for lasting commercial impact and results
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
• Takes ownership and accountability for the success of their team
• Spends time coaching colleagues to accelerate performance and personal growth
• Recognises high performance and supports poor performers to improve
• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
• Uses customer feedback and market trends to guide teams work
• Helps teams understand information and business messages by actively seeking out opinions and asking questions
• Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Technical Skills/ Experience

• Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store
• Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems
• Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit
• Current working knowledge of all VM principles
• Good level of digital capability and a comprehensive understanding of systems and ability to exploit them
• Strong knowledge of the legal requirements and accountabilities across the store
• Knowledge of our people policies and of driving and managing performance within a team
• The ability to have difficult conversations with effective resolutions with both colleagues and line managers
• Great communicator and active listener who will inspire, share their knowledge and best practices with others
• Proven ability to plan and review across weekly, monthly and quarterly timeframes
• Proven ability to consistently deliver under pressure demonstrating high levels of resilience
• Ability to build and maintain relationships with key stakeholders across all levels of the business
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Wider Store Managers
• Support Centre
• Regional Leadership
• BIG