Customer Support Officer (UK)

Qargo TMS; London; Hybrid; GBP 25,000 - 45,000

Job description

About Qargo

Qargo is a tech start-up with offices based in London and Ghent. We are on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. Together we are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To help us achieve our mission and support our growth we’re looking for a Customer Support Officer for our London Office.

In this role you’ll:

Gain crucial insight into the working of our system and become a true product expert.

Be the first point of contact for day-to-day questions and give top notch support to the clients in your respective region via our system portal chat.

Understand the needs and wants of our customers on the front-line and translate those internally to the development team.

Communicate and explain new product features through the portal.

Help to write clear and concise tools for our clients, such as user manuals, demos, tutorials and FAQ’s.

Give remote training sessions to customers.

Provide administrative support to the Customer Onboarding Managers by transferring and importing client data into our system, such as their customer base, rate cards, fleet information, … etc.

Your profile:

You’re customer oriented and have previous experience in a customer service or related role.

Your communication skills are on point. Knowing Dutch/French earns you bonus points, but isn't required.

You have strong organisational skills and can prioritise and juggle different tasks without breaking a sweat.

You like to continuously learn and develop your skills and pick things up quickly.

You’re flexible and thrive in a fast-paced startup environment.

Since we’re a software company, it’s a big plus if you’ re tech savvy/have experience with Saas products.

We offer:

A competitive salary package.

Great growth opportunities within a rapidly growing company.

A flexible work environment with hybrid working.

A Green office in Holborn, near Covent Garden.

A great team atmosphere between the London and Ghent office. With fun activities and initiatives within and outside of working hours. Such as: weekly catch up meetings with the entire Qargo team, company lunches, dinners, game nights etc.