Facilities and Services Officer

Job Introduction

Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised team of performance support staff working closely with learners to ensure they are getting the most from our courses.

An opportunity has arisen for an enthusiastic and energetic individual to join the team and support our Facilities and Customer Services team. Find out more about the opportunity below.

Why work for BPP?

It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:

• Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
• With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
• We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
• Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.

What you’ll be doing

This is a multifaceted role, incorporating Facilities and Customer Service responsibilities alongside Health & Safety, IT and general day-to-day duties. This role presents an ideal opportunity for individuals who are passionate about providing outstanding professional support within the education sector, within a fast-paced environment.

• Opening / closing the building and maintaining security levels (building sweeps for people on site when closing etc)
• Providing excellent customer service to all (students, staff, clients)
• Liaising with internal departments in support of administrative tasks
• Managing sufficient material stock levels in support of course demand
• Acting as the first point of contact for facilities / building issues (building management, landlord and contractors)
• Managing the facilities Cloud FM portal (reviewing jobs raised, logging new reactive tasks, monitoring job progress)
• Acting as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
• Overseeing annual external H&S audits, covering general H&S and Fire Risk
• Building and maintaining close relationships with contractors, students, and staff

What experience you’ll need

• Demonstrable record of providing assistance within a facilities, property or retail environment
• Ability to take ownership of issues and associated responsibility for completing a task
• Well organised with attention to detail and self-disciplined with ability to prioritise under pressure
• Great time management skills
• Ability to build and maintain strong stakeholder relationships
• Ability to work within in a team environment as well as independently
• Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint

BPP are proud to be a Disability Confident employer, if you need any reasonable adjustments for the interview process, please just let us know!

Facilities and Services Officer

• Salary £23400 - £23400
• Frequency Annual
• Job Reference bppuniversity/TP/474/277
• Contract Type Permanent
• Closing Date 01 January, 2025
• Job Category Facilities
• Business Unit Facilities & Customer Services
• Location Manchester, United Kingdom
• Posted on 02 December, 2024