Would you like to work for an internationally renowned Company, who can provide internal training support and development as well as a great benefits package and the opportunity to grow within the business? Our Service division are looking for a dedicated problem solver to work within our field-based team; to provide support and proactive maintenance for our customers.
We are part of the IT and Document Solutions segment of Toshiba and cover the whole of the UK. To find out more about us, please visit www.toshibatec.co.uk.
What to Expect
Once trained on our products, you will be out in the field relatively quickly, utilising your current knowledge of MFPs and/or Printers.
You will be responsible for providing post-sales/implementation and technical support services to customers including installation, troubleshooting, problem resolution, and maintenance.
You will be required to respond to customer questions regarding operation and malfunctions and advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
As part of your role, you will cover the Kent region, with the expectation that on occasion you may be required to travel slightly further afield to cover holidays or other absences.
Responsibilities and Duties
Qualifications and Skills Required
Although the ideal candidate will have past experience of supporting similar MFDs to our suite of products and any Toshiba product knowledge would of course be ideal, we are open to considering individuals who have had some exposure to this as part of a wider IT support role, and/or candidates who have supported a comparable hardware product, with some transferrable skills.
For those candidates with more to learn technically, we will invest in the necessary training and development opportunities, provided they demonstrate suitable attributes to take on the role, including the drive and motivation to learn and succeed.
We operate Monday to Friday and our engineers are on customer sites attending calls during business hours. There may be occasional overtime.
Your region will vary depending on the needs of the business and customer locations, but it would suit someone local to the Bristol and/or surrounding areas such as Swindon, Gloucester etc. There will be a requirement to travel across to Wales at times.