Operations Supervisor

Michael Page (UK); Greater London; On-site; GBP 30,000 - 60,000

Job description

• Market Leading Food Wholesale Business
• Unlimited Progression Opportunities - Rapidly Growing Business

About Our Client

The client is a well-established organisation in the food industry, committed to high-quality products and sustainable practices. They operate in a fast-paced, dynamic environment, focusing on efficiency and continuous improvement across order processing, invoicing, stock control, and importing operations. The company values strong leadership, teamwork, and excellent customer service, offering a collaborative culture with opportunities for professional growth. This role is ideal for someone who thrives in a results-driven environment and wants to contribute to the success of a growing business.

Job Description

• Order Processing: Manage daily order fulfilment, ensuring accuracy and timeliness. Troubleshoot order issues and collaborate with teams to resolve discrepancies.
• Claims Management: Lead the team in resolving claims related to damaged goods and delivery issues, ensuring customer satisfaction and compliance with policies.
• Stock Control: Monitor inventory, reconcile stock with systems, and coordinate with purchasing and sales teams to align stock levels with demand. Manage slow-moving or obsolete stock.
• Importing: Assist with importing goods, ensuring proper documentation and compliance with regulations. Coordinate with customs and logistics providers for smooth processes.
• Team Leadership: Lead and develop a team of five, fostering a positive environment and ensuring training on company procedures and regulations.
• Data Analysis: Prepare reports on key metrics and provide actionable insights to senior management for continuous improvement.

The Successful Applicant

• 2-5 years of experience in an operations role, with at least 1 year in a leadership role.
• Proven experience in order processing, invoicing, stock control, and claims management within a fast-paced environment.
• Experience in importing and customs documentation is highly preferred.
• A degree in Business Administration, Supply Chain Management, Logistics, or a related field is preferred.
• High attention to detail and continuous improvement focused.

What's on Offer

• Competitive Salary: Attractive compensation package based on experience.
• Professional Growth: Opportunities for career advancement and development.
• Positive Work Environment: Join a collaborative, supportive team.
• Training & Support: Comprehensive training and ongoing development.
• Work-Life Balance: Flexible schedule to manage personal commitments.
• Industry Experience: Gain valuable experience in the organic food sector.
• Employee Benefits: Access to various employee benefits, including health and wellness programs.
• Impactful Role: Make a direct impact on operational success and customer satisfaction.