Customer Service Executive

• A new exciting Permanent Customer Service Executive Position in Leeds!
• To work for a reputable business within the Legal Sector!

About Our Client

Page Personnel have just registered a new exciting Permanent Customer Service Executive Position in Leeds to work for a reputable business within the Legal Sector!

This would be an excellent opportunity for someone who is a good problem solver, is passionate about helping and supporting customers, and making a real difference.

The role would be working for a progressive business which offers excellent development opportunities!

Job Description

As a Customer Service Executive, you will be the central point of contact for any complaints coming into the business and will be investigating these from start to finish, ensuring service level agreements are exceeded.

The complaints will be email and telephone based, evaluating accordingly and making sure guidelines and processes are adhered to.

The role will also involve analysing data and reporting any trends to improve the customer experience.

The Successful Applicant

Complaints experience is desirable; however, the business can be open to customer service experience.

Excellent written and verbal skills.

A good problem solver.

An excellent telephone manner.

Strong commitment to client care and passion for the customer experience.

A good team player.

What's on Offer

Salary of £25,000+; reputable business within the Legal Industry; full training provided; excellent progression and development; fantastic benefits; central Leeds; no shift patterns or weekends; 9am-5.30pm; superb offices and facilities; immediate interview.