Senior Product Manager, Homeownership London

Monzo; London; On-site; GBP 95,000 - 125,000; Full time

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

Our Homeownership team is building products to meet the needs of Monzo customers who own their own home, or aspire to do so one day. We’re the only bank in the UK to give our customers visibility of their mortgage, no matter which provider they hold it with. We help them find their next mortgage deal at the right time, potentially saving them hundreds or thousands of pounds. And we’ve also added useful tools to let them see the equity they’ve built in their home, how interest rate changes might affect them and how overpaying could save them interest.

But we’re only scratching the surface of the potential here! This is the biggest commitment of most people’s financial lives, and there’s so much more we could be helping them with. Come and help them shape what we build next!

What you’ll be doing:

• You’ll lead a cross-functional team to build and grow products to support our customers in their journey of buying and owning a home. You’ll look at our existing funnels to identify what is and isn’t working; you’ll build a deep understanding of customer needs and where we could do more to meet them; and you’ll combine this commercial and customer context with regulatory and technical perspectives. You’ll use this to set a product strategy.
• You’ll communicate effectively with people of all levels of seniority. You’ll get people inspired by the product vision and you’ll share the right context with the right people at the right time.
• You’ll lead planning processes and associated roadmap prioritisation to get your team working on the highest impact priorities that contribute to wider business goals.
• You’ll work iteratively and collaboratively with design, engineering, research, data science, product marketing, compliance and many others to refine your plan and execute against it effectively.
• You’ll help to shape product strategy across Monzo by sharing insights from your work.
• Ideating with engineers and designers on different approaches to making the remortgage experience seamless
• Leading a workshop with your team to hypothesise new experiments you could run to increase conversion
• Presenting a new product feature to stakeholders at Product Review and gathering feedback and challenge
• Planning and joining research calls to better understand how people are saving for their first home today
• Speaking to data privacy specialists to understand what data we can and can’t collect in the onboarding journey

You should apply if:

• You’ve got extensive experience of shipping successful, customer-centric digital products in a fast growing company.
• You start from first principles. You’ve previously built products that tackled long standing customer problems in a new way, or otherwise broke from the industry status quo. You’re not satisfied to simply build the same product your competitors offer.
• You’re data driven, commercially astute, passionate about metrics, and intellectually honest about how your work is performing -- and driven to continuously improve it.
• You’re full of novel ideas and creative solutions, and able to tease them out of others too.
• You’re comfortable spanning the worlds of business, design, data, user research, marketing and engineering.
• You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with.
• You have the ability to communicate clearly and persuasively to a wide range of audiences, and in a structured way.
• You’re a fast learner, humble and curious, and enjoy developing yourself and others.
• What we’re doing here at Monzo excites you!

The interview process:

Our interview process involves 4 main stages:

• Initial Call with Hiring Manager
• Experience Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership.
• Final chat with our Chief Product Officer

Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [e-mail]

What’s in it for you:

£95,000 to £125,000 depending on experience stock options & benefits

️ We can help you relocate to the UK

We can sponsor visas

This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Learning budget of £1,000 a year for books, training courses and conferences

And much more, see our full list of benefits here

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.

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