IT Support Technician

Job Title: Support Technician

Sector: HR / Recruitment, IT / Technical Support, Support / IAG

The Support Technician will provide IT technical support and ensure the availability of ICT systems and services as well as telephony services across the College Group. You’ll provide 1st line and 2nd line ICT support to all employees and supported clients, assisting with day-to-day escalations and investigating complex problems or repeat failures.

Providing a quality customer-focused service, you’ll ensure calls are logged accurately and resolved efficiently using the Helpdesk Management System and liaise with the Senior Support Technician regarding software or network issues. You will maintain the smooth operation of end-user computer equipment (including desktop and mobile devices), audio-visual equipment, printers, and scanners, and install and configure client-based hardware and software to agreed timescales.

This role would suit someone with detailed experience in Microsoft Office and experience in computer hardware/software installation, audio-visual technology, and printer technology. Experience in diagnosing issues in a PC/MAC environment is essential, along with the ability to work independently or as part of a team.

Results-focused and with a positive ‘can-do’ attitude, you will have excellent problem-solving skills and be able to build credibility with Managers, understanding the business need. An understanding of network technology such as routers and switches is desirable, as is knowledge of network topologies and services and of Microsoft Active Directory.

Location: Based at Carshalton College but will cover all STCG sites.

Closing Date: 10th February 2025

Benefits: The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year, an additional 5 days Wellbeing leave, an excellent pension scheme with significant employer contributions (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities, professional development and training, and a salary sacrifice cycle to work scheme.

As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.

The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College, and South Thames College, merging on 1 August 2017. We aim to put students’ success at the heart of everything we do. We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and achieve.

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