Performance Manager

Fedcap Group; Macclesfield; On-site; GBP 35,000 - 36,000

Job description

Fedcap Employment (part of The Fedcap Group) is a not-for-profit organisation delivering employability solutions across a range of UK contracts through a blend of local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities as we tackle unemployment rates head on.

We are currently recruiting for a Supported Employment Performance Manager (SEPM).

The Programme

Cheshire East- Inspiring Futures is a voluntary provision covering the east of Cheshire for people aged 16+ from economically inactive cohorts, including those with physical, mental health conditions and/or other disabilities.

The programme focuses on providing specialist Supported Employment to enable participants to move into paid or voluntary employment. This is achieved by delivering tailored support to each individual’s needs, focusing on overcoming barriers by identifying employment aspirations whilst providing consistent contact and intensive support throughout the participant journey.

The Role

Reporting to the Head of Service, the Supported Employment Performance Manager (SEPM) will lead the day-to-day management of the Supported Employment delivery team. You will lead on the coaching and development of the Supported Employment team, ensuring key performance indicators are understood and observed by the team so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment. You will also undertake regular caseload reviews with SESs, prioritising those who are underperforming so that all individuals have the capability to deliver according to our participant service expectations.

This is an office-based role, which also has an element of outreach on occasion. The ideal candidate should be willing to commute to both offices where we are delivering the contract from (Crewe & Macclesfield) as well as any other occasional outreach (expenses covered by the business for any travel outside of base office).

The salary for this role is £35,500.

Key Responsibilities

• Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against quality, performance targets adhering to Supported Employment standards and fidelity.
• Ensure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment.
• Undertake regular caseload reviews with the team, prioritising those who are underperforming so that all individuals have the support and capability to deliver key performance indicators (KPIs).
• Manage day-to-day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements (SLAs).
• Drive growth of our business through proactive sales activity, the development of employer accounts and opportunities to provide commercial services to employers.
• Ensure the team maintain paperwork and participant records to ensure the customer journey is documented in accordance with our quality standards.
• Lead on Supported Employment fidelity reviews and audits.

Person Specification

• Ability to embrace our company values which are Kindness, Respect, Integrity, and Innovation!
• Extensive leadership experience managing a team in a customer-facing, target-driven environment.
• An understanding of working with people with mental health support needs, or similar participant groups within health, social services, or the voluntary sector.
• Experienced in motivating, coaching and influencing others.
• Demonstrable ability of being driven, proactive and passionate about providing exceptional service delivery through your team.
• Strong communication skills with high energy, confidence, and adaptability.
• Customer service skills, driven and willing to put the customer participant at the heart of everything you do.
• Ability to understand and decipher key financial drivers from the P&L.
• Understanding of employer’s needs, experience of training needs analysis and organisational needs analysis, translating these into fit-for-purpose programmes and services.
• Knowledge and understanding of Supported Employment and Individual Placement and Support (IPS) Models.
• Driving license and own car.
• Experience of supporting participants from economically inactive groups into employment.
• Educated to a degree level or equivalent experience.
• Level 3 in Employability/Supported Employment.
• QCF in Advice & Guidance (Level 3).
• NIDMAR trained Certified Disability Management Professional.

Equality, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

Veterans and service personnel

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

Advert expiry: If you are interested in the position we recommend applying at your earliest convenience. Fedcap reserves the right to withdraw a job advertisement at any time.

About Us

Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

Website: http://www.fedcapemployment.org/

• Locations: 59 Mill Lane, Macclesfield, SK11 6NG, GB; Crewe House, Crewe, CW2 7DB, GB