Service Desk Engineer

Location: Leeds / Halifax branches
Salary: £25,000 - £30,000 + Benefits
Job Type: Full-Time Hybrid working - 2 days in office after induction

Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider, is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you.

What You’ll Be Doing:

1. Providing 1st, 2nd & 3rd line IT support to internal users and external clients.
2. Troubleshooting and resolving hardware, software, and network issues.
3. Managing Microsoft 365, Active Directory, and Windows environments.
4. Logging, prioritizing, and escalating tickets as needed.
5. Ensuring excellent customer service and technical support.

What We’re Looking For:

1. Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory).
2. Strong troubleshooting and problem-solving skills.
3. Excellent communication and customer service abilities.
4. Experience in an IT support/helpdesk/service desk environment.
5. Knowledge of networking, remote desktop support, and IT security is a plus!

Why Join our client?

1. Career growth opportunities & training support.
2. Work in a collaborative and friendly team environment.
3. Hybrid working options available.