Air Export Operator

WTA Group; Manchester; Hybrid; GBP 30,000 - 60,000; Full time

Job description

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People & Culture Business Partner @ WTA Group | Driving High-Performing Teams

Who are we?

WTA Group is an innovative logistics company, specializing in holistic supply chain solutions. We understand the importance of your goods and strive to provide the best customer experience. With the latest technology and a dedicated team, we simplify supply chains and allow our clients to focus on what matters most.

WTA Group are over 100 years old, and customers and employees both remain loyal to the group with over 50% having worked with us for over ten years. This is evidence that people are at the heart of our business, and our reputation for customer service across the globe is second to none.

Location: Hybrid with 3 days at our Manchester Office

Key Role:

• Provide excellent customer service to clients.
• Arrange import and export airfreight shipments from beginning to end.
• Prepare all documentation relating to specific shipments with contact and coordination with hauliers, airlines and overseas agents.

Key Responsibilities:

Operations

• Complete all import and export requirements for clients and overseas agents.
• Positively resolve and communicate discrepancies or delays to the Client and Overseas Partner if appropriate.
• Negotiate with suppliers to ensure the best service and best pricing for the client.

Customer Service

• Deliver excellent customer communication at all times to ensure we are delivering the best service.
• Maintain client and department SOP’s.
• Identify and share development opportunities.
• Work within the current credit policy.

Administration

• Create Cargowise shipments.
• Complete all order management and tracking information as agreed in the SOP.
• Complete all sales and purchase e-billing.
• Maintain job costing and profit details for each job.
• Upload commercial documents to eDocs/Cargowise.
• Load Non-Conformance Exceptions to Cargowise where applicable.

Compliance

• Complete all customs requirements and ensure compliance.
• Keep up-to-date with changing compliance laws.
• Complete other duties within the scope, spirit and purpose of the job, as requested.
• At all times represent and act in the best interest of the company, the shareholders and the employees.
• Work in accordance with the company values to maintain a positive environment with all teams across all departments.

SKILLS & Experience

Key Skills and Qualities

• Analytical Thinking: Strong analytical and problem-solving skills to identify issues and develop effective solutions.
• Project Management: Proficiency in project management, with the ability to manage multiple projects simultaneously.
• Adaptability: Ability to adapt to changing circumstances and manage uncertainty.

Typical Background and Experience

• Multi-skilled across import and export airfreight.
• Work as part of a team.
• Work with pride and professionalism.
• Working hazardous knowledge is desirable.
• Import and export airfreight knowledge is mandatory.
• Customs knowledge is mandatory.
• Working knowledge of Cargowise One is desirable.

Company Benefits

• Company profit sharing bonus.
• Pension 5% contribution.
• Life assurance.
• Income Protection insurance.
• Full training pathway.
• Employee Assistance Program.
• And many more...