Customer Service Advisor

Healthcare Helpline Advisor
Location: Crewe
Job Type: Full-time, Onsite
Salary: £23,400 per Annum

About the Role:
Meridian Business Support is seeking a Healthcare Helpline Advisor to join our client based in Crewe. You'll play a key role in helping patients and healthcare professionals by ensuring they receive vital healthcare equipment and services. Each interaction is an opportunity to make a positive difference in someone's day, supporting our mission to empower individuals to stay independent.

What You'll Do:

1. Provide empathetic and professional support to patients, families, and clinical leads.
2. Manage workload effectively, including additional tasks and project work.
3. Ensure compliance with health and safety procedures.
4. Handle escalated queries and collaborate across teams to resolve issues.
5. Adapt to a variety of challenges in a fast-paced environment.

About You:
If you're kind, communicative, and passionate about helping others, we’d love to hear from you. While previous customer service experience is helpful, your empathy, active listening, and problem-solving skills are what truly matter.

1. Active listening skills
2. Excellent communication skills (both written and verbal)
3. To be empathetic and understanding with a calm and confident manner
4. Able to use IT systems (including Microsoft Office software)
5. Ability to think quickly and problem solve
6. Self-motivated behaviour with excellent timekeeping, time management and organisational skills

What We Offer:

1. Starting annual leave of 23 days, increasing with service.
2. Life Insurance cover and Company Pension Scheme.
3. Fully funded health cash plan and 24/7 access to GP services.
4. Wellbeing support, including access to a wellbeing app and Employee Assistance Programme.
5. Discounts via our benefits platform and Blue Light Card access.
6. Cycle to work scheme and more!

Make a meaningful impact every day in a secure, stable, and rewarding role. Apply now to join a team that values and supports you!

Please contact Nikki on 07917658501 or email.