Customer Service Advisor

• Position:Customer Service Adviser
• Salary: £14.97 per hour
• Location:Crawley, West Sussex
• Hours:40 hours per week. Mon – Fri
• Work type:Temporary – Maternity Cover

We are currently seeking a Customer Service Advisor to join our client’s team on a temporary basis, providing maternity cover. As a Customer Service Advisor, you will be responsible for efficiently managing a high volume of calls. The ideal candidate will have a strong background in customer service / call centre operations, possess excellent customer service skills, and demonstrate ability in diagnosing customer complaints and repairs.

Customer Service Adviser Responsibilities:

– Handle large volumes of incoming calls related to repair requests

– Diagnose and assess the nature of repairs based on customer descriptions

– Provide clear and concise information to customers regarding repair timelines and processes

– Document and maintain detailed records of customer interactions

– Follow established protocols for handling different types of repair inquiries

– Uphold a high standard of customer service throughout all interactions

– Assist in the continuous improvement of call handling and repair processes

Customer Service AdviserExperience Required:

– Customer Service experience, preferably in in a call centre / handler role.

– Proven track record of delivering excellent customer service

– Strong problem-solving skills and experience in diagnosing repairs

– Excellent communication skills, both verbal and written

– 5 years’ worth of referencing from previous employers

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment.