Operations & Customer Services Agent

Job Description - SALARY £NEG

Our client is seeking a motivated and experienced Operations - Customer Service person to join the Bristol team taking on an internal sales, commercial and operational functions role within our airfreight business in Bristol. This role would suit someone with an outgoing personality who enjoys a challenge but has a good attention to detail.

The ideal candidate should have a background in freight operations and be looking for a change. A keen commercial awareness and a commitment to excellent customer service is a must.

Key Responsibilities:

1. Handle and follow up on branch quotations promptly, ensuring accuracy and maximising shipment profitability.
2. Provide a high standard of customer service to both internal and external clients, offering accurate information and maintaining a professional and helpful approach.
3. Support the branch in achieving revenue targets by demonstrating strong commercial awareness within the airfreight sector.
4. Prepare accurate quotations and offer expert advice to key accounts and other customers to optimise profitability.
5. Build and maintain strong working relationships with colleagues across the company.
6. Ensure all activities comply with company policies and procedures.
7. Provide operational support across departments, including job input into systems, initiating freight documentation, and handling customer bookings and queries.
8. Resolve operational challenges such as delays, capacity issues, and documentation discrepancies.

Key Requirements:

1. Experience: Minimum of 2 years in airfreight operations and/or commercial sales.
2. Knowledge: Strong understanding of international airfreight regulations, pricing structures, and logistics processes.

What We Offer:

1. Competitive salary with performance-based incentives.
2. Opportunities for professional growth and career progression.
3. A dynamic and fast-paced working environment.
4. Up to 25 days holidays plus Bank Holidays.
5. Life cover.
6. Profit related pay.
7. Defined contribution pension scheme.
8. Discounted store/shopping benefit scheme.
9. Private healthcare.
10. Car parking.
11. Employee Assistance Programme.
12. Industry recognised training.