Head of Client Services

Finders Keepers Ltd.; London; On-site; GBP 30,000 - 60,000; Full time

Job description

Estate agency – Lettings

Head of Client Services

Our employees are meticulous, highly professional and well-trained, with a thorough understanding of the property market in their local area. We have a track record of success in marketing at a national and international level, with over half of our business coming through referral and recommendations. Trusted for Generations, we have specialised in selling residential property in London and South of England for over 150 years.

About the Role

The role of Team Leader based in Fulham Broadway will be responsible for:

• A strong leader who understands the importance of leading by example and maintaining a consistent input.
• Someone who can manage and motivate the team to achieve outstanding results in day-to-day MA generation activities.
• A relationship builder who can collaborate effectively with the front offices and strengthen internal partnerships.
• A knowledgeable professional who stays up to date with market trends and uses this insight to guide the team.
• A trainer and mentor who is dedicated to developing the team and enhancing the solid foundations we have put in place.

Qualifications & Experience

The successful Team Leader will have the following attributes:

• Passionate about achieving excellence while fostering a supportive and productive team environment. Previous client services experience is not a pre-requisite.
• Efficient and well-organised with a keen eye for detail.
• Confident with a professional approach.
• Ability to build relationships and rapport with both internal colleagues and clients.
• Excellent standard of communication.
• Good level of IT knowledge, especially Microsoft Office.
• Exceptional customer service skills.
• Able to work well in a pressurised office environment and with a team.

Why join us?

When you join John D Wood & Co., we will train, develop, and support you to become the best you can possibly be. We also have a whole host of additional optional development courses available to our teams, as well as:

• Generous holiday allowance starting at 23 days increasing to 30 (length of service depending).
• The opportunity to work for one of England’s oldest estate agencies known for delivering excellent customer service.
• Team recognition and awards.
• Our very popular internal Social Committee connecting colleagues through sport and other social fun events.
• Entitlement to our award-winning `Perks at Work` discount scheme offering staff along with their family & friends excellent discounted property services.
• Entitlement to our award-winning `Under one Roof` discount scheme offering staff along with their family & friends excellent discounted property services.

Please do include your achievements within your CV as part of your application.