Global Head, FSS Client Solutions

Standard Chartered

Aberdeen City

GBP 40,000 - 60,000

Job description

Job Summary

Financing and Securities Services, a division within Financial Markets, will cover all Securities Services Client businesses services – Custody, Clearing, Fiduciary and Fund Services, Securities Lending, Money Markets and Prime Services, as well as Utilities services –Funding Desk, Credit Valuation Adjustment, and the Modelling and Analytics Group.

The key objective of the Client Solutions team is to create an unparalleled client experience for our clients across our footprint. This should be uniform and consistent across all booking locations. The mandate of this team commences from post sales through to day-to-day servicing of our clients. The core function of this team currently includes implementation, local service management, client services and client support. This team will act as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamlined day-to-day servicing. This team will also project-manage strategic implementation as an outcome of client mandates, SCB (eg. Subsidiarization) or regulatory driven (eg. Brexit) initiatives.

About our Financial Market Operations Team

Our Financial Market Operations team partners with our sales and product colleagues to play a crucial role in ensuring the seamless execution and settlement of complex financial transactions. By removing inefficiencies and complexity, we’re responsible for delivering a positive client experience and leading transformational change. It’s challenging, strategically important work, and you’ll continuously innovate to ensure we stay at the forefront of technological industry trends. Join our team to build your career at the very heart of the financial industry.

About our Transformation, Technology & Operations Team

Our Transformation, Technology & Operations (TTO) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.

When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.

Key Responsibilities

Monitor and manage budget and resources to agreed plan
Lead the FSS Client Solutions team as a conduit between Front Office and Operations in client on-boarding and service delivery maintenance, whilst also developing and implementing strategies to meet evolving client service demands.
Oversee new business execution ensuring robust practice applied by sales, implementation, and operations
Monitor client service standards to ensure high-quality operational and client support services are provided in all countries
Champion the identification and implementation of best practice across markets
Drive continuous improvement culture to maximise client experience and enhance processing efficiency, with limited cost impact and with a risk lens applied
Collaborate effectively with Regional FSS Heads and Sales Head to implement TOM with a tiered approach to client management
Review and analyze practices across all client services functions in the bank and the industry to propose the best fit structure for FSS CS. This includes working actively with CIB Client Experience to establish the necessary standards.

Skills & Experience

Superb partnership and collaboration skills to navigate SCBs complex organization.
Leadership skills within a matrix environment.
Clearly exhibits sound business judgement.
Strong people management and communication skills; inspiring leader able to take a group of already well functioning team members to the next level.

Qualification

Passion and proven track record in delivery of world class client service managing a global solutions function.
Capability to analyze and deliver solutions for multiple business products and client types.
Experience in managing large teams across a global organization with service teams in various locations.
Experience with dealing with emerging technologies, proofs of concepts, driving pilots, and product evaluations utilizing innovative client engagement technology.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.