Inpatient/Outpatient Facilitator

Full time 37.5 hours per week. Permanent post.

With the guidance and supervision from the Capacity Planning Co-ordinator, will lead and manage their teams effectively in line with Trust policy and protocols, ensuring the teams are positively supported and guided through all aspects of their daily duties and conduct.

Is responsible for the day-to-day operational management of the access and booking targets in relation to the whole patient journey for the designated specialties.

Will ensure a focus is maintained on customer care standards at all times and represents the service of Access, Booking and Choice in a professional manner.

Main duties of the job

1. Supporting the daily operational management of capacity and booking for Inpatients and Outpatients.
2. Work flexibly to ensure all aspects of the services are supported in terms of staffing, ensuring staff are redeployed effectively to meet the service needs.
3. Follow systems in place that assist the service user and the staff to provide a safe and effective access and booking experience.
4. Have a clear understanding and working knowledge of all current access targets.
5. Meet frequently as required with the Capacity Planning Co-Ordinator to flag any issues relating to capacity and staffing.
6. Actively seek new ways of working that will assist staff to provide a quality service at all times.
7. Contribute to success against locally and nationally agreed targets, including waiting list management, validation and adherence to RTT timeframes.

With supervision from the Capacity Planning Co-ordinator, will lead their teams in line with Trust policy and protocols, ensuring the teams are positively supported and guided through all aspects of their daily duties.

Is responsible for the day-to-day operational management of the access and booking targets in relation to the whole patient journey.

Will ensure a focus is maintained on customer care standards at all times and represents the service of Access, Booking and Choice in a professional manner.

Responds and actions any requests for information in the absence of their line manager.

About us

We know we can provide you with a great place to work, alongside fantastic teams who are all pulling together to give the people of Bolton the best care possible. The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued, and we can offer excellent opportunities for further training and development.

Job responsibilities

Please see attached job description and person specification for details of main responsibilities, alternatively see contact details.

Person Specification

Experience

• Management / Supervisory experience.
• Skills in managing and prioritising own workload.
• Excellent keyboard skills with substantial experience of using Microsoft Excel, Word and Outlook.
• Clerical experience within an office environment.
• Working knowledge of LE2.2, ERS and other IT systems.
• Understanding of RTT targets and pathways.
• Knowledge of clinics and waiting lists.

Qualifications

• ECDL or equivalent knowledge.
• Good General Standard of Education.
• Team leading / ILM qualification.
• Educated to A level / HNC / NVQ or equivalent.

Skills

• Ability to communicate clearly and effectively by verbal and written means.
• Ability to use MS Office packages including Word, Excel, and Teams.
• Ability to work under pressure.
• Deal confidently with clinicians, managers, and colleagues.
• Keen to learn new skills.
• Competent and confident to work autonomously and under supervision.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.