Cloud Account Executive - Service Cloud

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Employer: Salesforce

Location: United Kingdom - London (Office - Flexible)

Salary: Competitive

Closing date: 14 Apr 2025

Sector: Customer Services, Sales and Business Development, Technology

Role: Executive, Professional

Contract Type: Permanent

Hours: Full Time

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Service Cloud (SC) is a cloud-based customer service application built on the Salesforce platform. SC enables businesses to improve customer service efficiency across channels by creating a single view of a customer’s activity and using tools for field service, web chat, CTI, and social customer service. SC enables customer service agents to work faster and more productively across customer service channels such as phone, email, web chat, and social media. This helps make customer service frictionless, improves customer satisfaction scores, and reduces costs.

We are seeking talented individuals with exceptional energy, leadership, and initiative to drive awareness for one of the fastest-growing applications. We are looking for two distinct profiles:

1. Service Engagement AE: This role focuses on the Contact Center and AI applications in customer service with a particular emphasis on Voice, Digital Engagement, and AI.
2. Field Service AE: This role centers on the Field Service applications, AI applications, and complementary solutions.

You will be responsible for selling our SC products across various industries, playing a pivotal role in showcasing their value and enabling organizations to transform customer experiences.

Required Skills and Qualifications:

1. Demonstrated success of quota carrying, technology solution-based direct sales experience.
2. Proven track record of experience with Field Service or Service Engagement software.
3. Account Planning Strategies: Create account plans to retain and grow ACV (Actual Contract Value) with existing accounts with a focus on upsell and cross-sell.
4. Research and Discovery: Uncover customers’ current processes, business objectives, and strategic goals based on customer discovery, use cases, and value hypotheses.
5. Solutioning: Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.
6. Customer Communication: Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Slack, Google Slides, Zoom).
7. Resource Application: Continuously runs toward results using the full capabilities of available resources and tools.
8. Team Selling: Aligns with the full capacities of the account team and partners to support the deal and customer success.

Preferred Skills and Qualifications:

1. Excellent interpersonal and communication skills.
2. Sales methodology education.
3. Ability to develop cases and service requirements while crafting and leading strategic alliances.
4. Ability to thrive in a fast-paced environment.
5. Track record of consistently achieving or surpassing quota.
6. Ability to work with multiple internal teams, govern, inspire, and leverage resources to align with account objectives.
7. Experience will be evaluated based on alignment with the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work, etc.).

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process.

At Salesforce, we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Company

About Us

We’re Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our #1 AI CRM. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good — you’ve come to the right place.

Our Commitment to Equality

At Salesforce, our commitment to driving equality and greater business value does not waver. We’re working with employees, partners, Trailblazers, and customers to move closer to equality for all.

Salesforce welcomes all.