Digital Product Designer :Virgin Atlantic

Salary: Competitive per annum

Hours: Full time, 37.5 per week, Monday – Friday.

Location: Crawley, West Sussex – three days per week

Contract: Permanent

Closing Date: 3rd April 2025

Virgin Atlantic is a ground-breaking long-haul airline. Committed to protecting the planet, whilst bringing the social and economic benefits of connectivity and trade to the destinations and communities we serve. At Virgin Atlantic, we’re committed to innovation, pioneering change through partnership, and being transparent in our progress.

In a nutshell:

At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

We're looking for a Digital Product Designer to join our in-house Digital Design team.

The Digital Product Designers play a vital role in the design, development and performance of the Virgin Atlantic portfolio of digital products. As part of a multi-disciplined design team, they contribute at each stage of the digital design process: concepting, researching, prototyping, testing and finally delivering high-fidelity visual designs whilst working collaboratively with our in-house Digital Development & Delivery team on their implementation.

Digital Product Designers are champions of both the brand and the user, working to an overall annual product vision – including contributing to the business’s long-term vision for the digital experience – and quarterly planning cycles of agile delivery.

The Digital Product Designers will work collaboratively with both product and creative designers in the broader Creative team, to jointly share learning, push standards and seek innovation, ensuring the brand identity is flawlessly implemented, and user experiences are seamless from touchpoint to touchpoint.

Day to Day:

Some of your key responsibilities as our Digital Product Designer will be:

1. Design and deliver product roadmap: Deliver the Virgin Atlantic digital roadmap through design strategy and execution, working to shared goals within a matrixed approach in collaboration with Digital Development & Delivery.
2. Concept new products and solutions: Help the business solve new problems, following best practice in design thinking to create innovative solutions to user needs.
3. Brand-building through design: Work with the Creative Team as a whole to play an influential role in brand identity, visual design and implementation of the brand narrative.
4. Lead on user and brand experience: Deliver a step change in the user experience of Virgin Atlantic digital products, championing the user and the brand within scrum teams and with wider business stakeholders – for instance in sprint reviews. Design interactions that put usability first, to create frictionless, pleasurable and unique experiences. Accessible design by default, abiding to WCAG2.1AA.
5. Develop and embed new processes: Support the wider design team in developing better processes and establishing digital design practice across Virgin Atlantic. Work with Product Owners to ensure that products are conceived and designed in the right way.

About You:

In addition to the above, we are looking for our successful candidate to demonstrate the following:

• Solid experience in digital product design, with a strong portfolio showcasing UX/UI work.
• Proficiency in design tools such as Figma and Adobe Creative Suite.
• Strong understanding of mobile and responsive design principles.
• Experience conducting user research and usability testing to inform design decisions.
• Familiarity with design systems and their application across digital touchpoints.
• Ability to collaborate effectively with cross-functional teams.
• Strong problem-solving skills with a user-centred design approach.

If this sounds like you, and you would like to be on this exciting journey with us, we would love to hear from you!

Be yourself:

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.