Regional Customer Executive Head, EMEA London · Hybrid Remote

CUBE Content Governance Global Limited; London; Remote; GBP 60,000 - 80,000

Job description

Role: Regional Customer Executive Head, EMEA

Location: London - Remote First

Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance.

We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and everchanging world of compliance for our clients.

At CUBE, we are creating the future and are a company rooted in strong values, team spirit and commitment to our customers and wider communities. We serve some of the largest financial institutions globally and are expanding our footprint very fast. As we do so, we are keen for new talent to join us and realize their full potential to grow into leadership positions within the business.

Role mission:

We're looking for a Regional Customer Executive Head to lead our customer delivery within the EMEA region. You will be responsible for the entire EMEA delivery team and have oversight of the entire customer lifecycle within the region.

Responsibilities:

• Take end-to-end responsibility for the mobilisation, delivery and benefits of onboarding projects for all our customers within the EMEA region.
• Lead and develop a team of Project Leads, Consultants, Regulatory SMEs and Integration Leads.
• Leadership and ownership of CUBE’s implementation projects from initial customer engagement, statements of work, project tracking and exceptional delivery.
• Ensure unrivalled customer service and retention, by exceeding expectation and proactively managing any issues arising during the relationship.
• Once customers are in BAU, drive service utilization ratio through continuous improvement.
• Work closely with internal functions to ensure legal, financial and technical requirements are fully satisfied and approved for each customer engagement.
• Maintain existing and develop new relationships with partners and subcontractors as necessary to ensure customers receive a high quality, aligned service proposition.

What we’re looking for:

• Experience working at a large consultancy firm and/or an enterprise bank, delivering and leading regulatory driven projects for financial institutions.
• Sound understanding of regulations and regulatory frameworks that are applicable to financial services industry / large enterprise banks.
• Experience assessing and transforming operating models within banks.
• Experience leading change or transformation that leverages cloud-based tech solutions.

Why Us?

Globally, we are one of a kind!

CUBE are a well-established market leader within Regtech, and our category-defining product is used by leading financial institutions around the world.

Growth & progression

Last year we grew by more than 50% and our growth journey is just getting started! We are a dynamic, fast-paced workforce that is always seeking ways to accelerate our people, processes, services and products.

️Internationally collaborative culture

With more than 400 CUBERs across 11 locations in Europe, the Americas and APAC, collaboration is key to our success.

Innovative breakthrough technology

CUBE is an innovator. We pioneered the use of AI in the field of regulatory change and our state-of-the-art technology is helping financial services firms from all over the world solve complex compliance challenges.

Work life balance

CUBE is a remote-first business so you will be able to design your home office and choose your own work equipment.