Customer Success Manager -Enterprise SaaS

Enterprise Bot is the leading GenAI, Conversational AI, and automation software company in Switzerland. We are on a mission to become the #1 AI-driven automation software provider in the world within the next five years. With the best technology in the market compared to our competitors, we are in a rapid growth phase and seeking a passionate Senior Solutions Engineer to join our team.

Tasks

Ready to be the superhero our clients need? As a Customer Success Manager at our conversational AI company, you won't just be managing accounts; you'll be guiding our clients through a journey of discovery, implementation, and success with our AI solutions. With your tech-savvy, exceptional communication skills, and a keen ability to build relationships, you'll become an indispensable ally, ensuring that every client achieves their version of success with our products.

Key Responsibilities:

• Onboarding Navigator: Lead the way for new clients, ensuring they are smoothly integrated into our world of AI/SaaS solutions and setting them up for success.
• Engagement Conductor: Keep the rhythm of client engagement upbeat and proactive. Understand their goals, and tune our solutions to play the perfect harmony.
• Relationship Architect: Build strong, enduring relationships with clients, laying the foundations for trust, success, and mutual growth.
• Adoption Catalyst: Fuel the adoption and effective use of our products, providing insights, training, and support to unlock full value.
• Feedback Loop Coordinator: Channel client feedback into actionable insights, helping to refine our offerings and drive continuous improvement.
• Growth Scout: Work closely with sales to spot opportunities for renewals and upselling, paving new paths for client and company growth.
• Client Champion: Be the voice of the customer within our team, advocating for their needs and ensuring we remain a customer-centric organization.

Requirements

• Bachelor’s degree in business administration, Computer Science, or related field.
• 3-5 years of experience in customer success or similar roles, ideally within the SaaS industry.
• Experience in the Conversational AI, automation industry will be a huge plus.
• Being able to speak multiple languages is another advantage.
• Exceptional communication and presentation skills, capable of breaking down complex concepts into superhero simplicity.
• Analytical mindset, able to navigate through data with the precision of a detective.
• Proven multitasking skills, managing multiple client relationships with ease and effectiveness.
• A customer-first attitude, passionate about delivering value and exceeding expectations.
• Team spirit, thriving in collaboration with other departments and contributing to a dynamic work environment.

Benefits

• Competitive salary with performance-based incentives.
• Opportunity to work in an innovative, fast-paced environment focused on SaaS or AI automation solutions.
• Professional development and career growth opportunities.
• A culture of diverse, global teams who have a passion for collaboration and client service.

If you’re passionate about technology, love helping clients succeed, and are eager to be part of a dynamic, innovative team, your quest starts here. Join us in empowering businesses with cutting-edge AI solutions and make a lasting impact. Let’s transform customer success stories together!

Apply now and be the hero of our client’s success stories!