Customer Service Specialist - Vodafone Ireland

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

Teleperformance ranked 11 in the Fortune World's Best WorkplacesTM in 2022! Each Interaction Matters.

Customer Service Specialist

Location: Newry, Northern Ireland. Applicants MUST BE ABLE to attend training on site (Work from home role after Training).

Contract: Full-time Permanent 37.5 hours.

Start Date: 29th April 2024.

Hours of Work: 9:00am - 6:00pm Monday to Friday.

Training: 3 weeks training onsite in Newry MUST BE BASED IN N. IRELAND (Work from home will commence after training is complete).

Salary: £22,308.

Teleperformance, in an exciting partnership with Vodafone Ireland, have a fantastic opportunity for a driven and experienced Customer Service Specialist who shares our passion for customer excellence. As the #1 Outsource Contact Centre globally, we are working with our prestigious client that is well recognised as a global telecommunications company. This is an exciting opportunity to join a fast-paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.

The successful team member will communicate with our client’s customers via the telephone, chat, or email to help them successfully navigate challenges and issues with their account.

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business, ensuring the profitable delivery of an excellent customer experience. The role will involve building strong working relationships with clients and Corporate Account Managers. You will be the first point of contact for all customers, providing insights into customer accounts and suggesting enhancements. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

1. Ability to operate effectively in a fast-paced environment with constantly changing priorities.
2. Customer-focused attitude in daily interactions.
3. Daily communication with your customer base via call and email.
4. Complete necessary admin within your account base on a daily/weekly/monthly basis.
5. Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
6. Liaise with other departments within the business to ensure full resolution and ownership for your customers.
7. Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

1. Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
2. The ability to understand and communicate client requirements with a clear, positive, and customer-focused message.
3. Excellent time management skills.
4. A good understanding of call centre operations and how to utilize these to deliver client expectations.
5. Flexibility to adapt to and manage changing and unexpected situations.
6. Strong Negotiation Skills.
7. Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.

To Work from Home:

You need to have a router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps.

Need to have the ability to work from home in a private room.

Equipment will be supplied while working from home.

The Benefits:

1. Genuine career progression opportunities through our professional development programmes.
2. Performance recognition schemes.
3. 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2.
4. Sports & Social Scheme.