Property Claims Handler

Job title: Property claims handler/case manager

Salary: Up to £29,000 D.O.E

Location: Glasgow – expectation to be in office 2 days per week.

PURPOSE OF ROLE

Lawes is delighted to present an opportunity to join a leading property insurance team as a Property Claims Handler/Case Manager to join their team in Glasgow. You will work with key clients to settle their property claims. You will uphold professional standards, treat customers fairly, and ensure full compliance with regulatory obligations, while maintaining a strong, professional image. This role is ideal for an experienced professional looking to advance in property claims handling while contributing to a dynamic and client-focused team.

KEY RESPONSIBILITIES

1. Handle phone and written inquiries regarding property claims from key clients.
2. Ensure new claims are monitored and handled in line with service level agreements, including insurer-specific arrangements.
3. Maintain diaries, reports, and match relevant post/diary entries.
4. Ensure the Claims Manager is informed of all issues or complaints.
5. Ensure compliance with company standards and regulatory requirements at all times.
6. Work closely with clients throughout the claims process.

EXPERIENCE

1. Experience of handling property claims, from either an insurer or loss adjusting background.

SKILLS

1. Strong technical claims knowledge.
2. High attention to detail and accuracy.
3. Ability to handle tasks efficiently while meeting deadlines.
4. Strong client service skills with a focus on delivering excellent outcomes.
5. Excellent verbal and written communication.
6. Ability to gather and analyze client information and tailor responses accordingly.
7. Strong persuasion and influencing skills.

EXPERIENCE & PROFESSIONAL QUALIFICATIONS

1. Minimum of 2 years’ experience within a property claims role.
2. Qualified to a minimum of Cert CII is an advantage.

If you have the relevant experience or know someone that does please contact me now on 07458 162 859 or email us at admin@lawesgroup.co.uk