Operations Manager - Legal

About Our Client

Page Group are proud to be working in partnership with a genuine industry leader within the Legal Services Space. Our Client is experiencing strong commercial growth and performance and now have a need for an additional Operations Manager.

Reporting to the Executive Director, the role will oversee & own a Business Area and will lead performance with the support of a Team Leader network.

Our client is a true champion of agile working, with the need to be office based only 1 or 2 times per week.

Job Description

• Lead an operation to deliver against performance and service metrics, addressing and highlighting any performance issues.
• Lead an operation through a population of Team Leaders, ensuring they are aware of what is required around performance, output and behaviours.
• Prioritise and manage resources to deliver against business performance objectives & P&L expectations, identifying and addressing any potential issues at an early stage.
• Ensure consistency is maintained within the operations around quality of work, team performance and behaviours.
• Take ownership of operational HR issues around Behaviour, performance, training and any other related issues.
• Implement the business wide strategy within the Operation, ensuring implemented metrics support the achievement of business wide goals.
• Drive continuous improvement across the operations through rigorous review and testing of process and procedures, presenting and implementing positive changes where needed.
• Manage operational risk within the Operation, putting in place plans to mitigate negative risk surrounding Case Management / Case Progression, Regulatory Compliance & Quality.
• Manage and assign workload and work-flow across the operation through effective planning and resource management.
• Work across the Operational Management team to create a culture of Continuous improvement & high levels of staff engagement.
• Create and present reports to Executive Directors highlighting performance across the operations.
• Optimise Case Progression across the Operation.
• Ensure an exceptional level of service is provided to Partners / B2B Customers at all times.

The Successful Applicant

• Experience as an Operations Manager.
• Previous management of team Leaders.
• Have led a back-office operation - i.e Legal, Shared Service, Back Office, Case Management Operation for example.
• Extensive stakeholder management across all levels including C-Suite.
• Ability to implement business strategy and drive performance.
• P&L Management.
• Process & Continuous Improvement knowledge.
• Ability to interpret, understand and act upon data.
• Strong people leadership and management.

What's on Offer

The role of Operations Manager is a fantastic opportunity to join an industry leader within the Legal Services Space.

The position offers a salary of £60,000 - £70,000 depending on experience, along with:

• Discretionary annual bonus.
• 25 days holiday (growing to 30 over tenure) ability to buy and sell holiday.
• 5% matched pension.
• Private Medical Insurance.
• Life Assurance x4.
• Ability to condense working week into 4 days (once per month).
• Genuine Hybrid Approach - 1 or 2 days in the office per week.
• Further benefits to be disclosed.

Based in the Wakefield, W. Yorkshire area, candidates are encouraged to apply across Yorkshire, Midlands, North West & North East, with fantastic road links accessible via M1 & M62.