Operations Manager, Heathrow

The Boutique Operations Manager will manage the day-to-day running of the Heart of House, ensuring that effective support is put in place for the Boutique to run at its maximum productivity. The Boutique Operations Manager will make tactical and strategic decisions in support of carrying out the Company mission, providing the operational platform for their business to deliver the most beautiful experience to the client.

The Boutique Operations Manager will report to the Boutique Director and will act under their supervision and that of the Deputy Manager in their absence.

WHAT IMPACT YOU CAN CREATE AT CHANEL

Our Operations Managers are the connecting bridge between the Heart of House and the Front of House by:

1. Having oversight and responsibility of the Heart of House Team – Stock, Aftersales, and Client Care – and all operational processes within the Boutique, supporting the boutique in delivering the goals of the brand.
2. Expertly utilising IT tools such as Y2, RFID, Workday, and Microsoft Office to manage all facets of our Boutique Operations ranging from stock to tills to managing grey market activity, ensuring the smooth rollout of any pilots and new apps and technology for the retail teams.
3. Managing HR tools, processes, and procedures ranging from rotas to new starter onboarding and payroll to contribute towards an outstanding employee experience.
4. Ensuring the Boutique environment is flawless by being the point of contact and driver of resolutions of any maintenance issues in collaboration with CHANEL and Heathrow Maintenance Teams, and also being the point of contact for third-party contract workers and site visits.
5. Providing our clients and employees a safe and welcoming environment by monitoring closely Health and Safety and security procedures, complying with Heathrow Policies.
6. Managing Heathrow ID passes scheme; utilising background check tools in line with Data Protection Legislation to secure Airside access to all employees and subcontractors.
7. Delivering the required resources to the boutique ranging from stationery, refreshments, uniforms, etc., so the Boutique team can execute their daily mission seamlessly and ensuring all invoices are correct and authorised for payments.

YOU ARE ENERGISED BY

You will thrive in the role if you are motivated by:

1. Contributing to a leadership team that supports each other in facilitating the Boutique staff to consistently be at their best.
2. Continuing and developing ways of working that are organised yet agile, delivering outstanding accuracy in a fast-paced environment.
3. Proactive and collaborative problem solving to deliver the best possible outcomes for all stakeholders.
4. The need to take care of the minute detail, while maintaining vision of the business’s big picture mission.
5. The need to cultivate and protect relationships between the Boutique and Heathrow partners and suppliers.

WHAT YOU WILL BRING

1. A proven track record in delivering operational excellence in a large, fast-paced luxury environment.
2. Excellent listening and communication ability that brings the best out of, and protects those around you, setting them up for success.
3. Consistent drive to support and develop team members in maximising their employability and value to the brand.
4. Highly developed leadership and people management that enables you to achieve through an expert and diverse team.

WHAT YOU WILL LEARN & WHAT CHANEL CAN OFFER YOU

1. Delivery of excellence in an environment that places the long-term success of CHANEL at its forefront.
2. An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL.
3. An environment to express both your curiosity and capability, with the aim of creating sustainable long-term personal and professional growth.

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.