Customer Experience Executive (4-5 months FTC)

Customer Experience Executive (4-5 months FTC)

Role: Customer Experience Executive (4-5 months FTC)

Salary: £26,000 – 27,000 per annum depending on experience

Type of contract: Fixed term (4-5 months)

Hours: 35 hours per week, Monday – Friday

To Apply: Please send a CV and Cover Letter (no more than 1000 words) outlining how you meet the criteria for the role to recruitment-team@ihlondon.com

About International House:

International House London is an established and well-known language school, with over sixty years of experience in providing language courses and teacher training programmes. Our spacious and fully equipped school is based near Covent Garden and we are a founding member of the International House World Organisation.

Role requirements:

This role will entail working closely and supporting the Customer Experience Manager and wider Customer Experience department to ensure that exceptional customer service to all external and internal customers is delivered. In addition, the postholder will provide a courteous, friendly and welcoming reception and call-handling service to all students, clients, visitors and staff, actively selling all IHLondon products and services to ‘walk-in’ students and up-selling suitable services to existing clients according to customer needs, alongside advising students on welfare issues, employment and visa information and issuing appropriate documentation when required.

The roleholder will also ensure that bookings and post-booking enquiries are processed accurately and efficiently for all products, whilst maintaining excellent levels of customer service and professionalism in all forms of external correspondence. Furthermore, the role holder will interpret financial account information quickly and effectively, liaising with the sales and finance departments to ensure accounts are managed correctly and the associated bookings are accurate.

Finally, the role holder will work closely with the sales team to provide availability and make holding reservations as required, liaise closely with accommodation providers, ensure IH London exceeds customer expectations and work with students who are potentially vulnerable or experiencing difficulties to help them resolve their problems.

Person specification:

Our ideal candidate will:

• Be fluent or have an advanced level of English
• Be able to speak either Portuguese, Chinese or Japanese fluently or to an advanced level.
• Have experience of dealing with students, particularly in an international context.
• Be able to deliver an excellent customer service.
• Have excellent prioritisation skills to deal with a range of delegated tasks.
• Be able to work accurately using numerical information and financial records.

What we can offer:

• Occasional Hybrid working
• 30 days of annual leave + 8 Bank Holidays
• Training and growth opportunity
• Free language training for IH courses
• Perks at work
• 20% off all food and drink at the onsite Café
• Health Cash Plan
• Pension
• EAP by Bupa
• Cycle to work scheme

Please apply only if you have the full right to work in the UK

Please note that if you are successful at the interview stage all offers are subject to a right to work in the UK eligibility check, us receiving two references, a Disclosure and Barring Service Check and Police Check (if living abroad) that are considered satisfactory to IHLondon.

We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person: Internal members of interview panels are informed about the company’s recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature.

International House London’s Values:

Ethical, Inclusive, Innovative, Passionate, Professional

We are always happy to help you. Contact our team who can speak many languages.