Customer Service Manager

Customer Service Manager / permanent / up to £55,000

My client, a global and well-recognized real estate business, is looking for a Customer Service Manager to join their team covering multiple luxury developments. This role will play a crucial part in the delivery of the highest quality homes to customers, ensuring quality assurance is maintained throughout. As a Customer Service Manager, you should come with experience in property and have a solid understanding of managing customer expectations in regard to snagging and defects.

Role and Responsibilities:

1. Support customers in their journey to moving into their new home regarding snagging and defects
2. Arrange relevant contractors to complete snagging or replacement works
3. Ensure all customer complaints are logged and actioned within the agreed time frame
4. Identify any ongoing trends in defects and work with the relevant teams to prevent these moving forward
5. Carry out pre-completion checks and ensure properties meet standards
6. Remain in constant communication with all contracting teams
7. Attend property handovers and assist with property questions
8. Remain in touch with property owners during their warranty period
9. Work with relevant housing associations regarding social housing properties
10. Keep up to date with reports and maintain systems
11. Communicate with all parties in a face-to-face environment and also over email and phone

Essential Skills:

1. Previous Experience in a Customer Service Manager/ Property Manager role within the property or real estate industry
2. Defect management experience is desirable
3. You should be comfortable and confident in dealing with customers face to face and over the phone
4. Able to build strong relationships with contractors and third parties
5. Confident with CRM systems and reporting
6. Knowledge of Health and Safety Standards within the building industry would be good to have

Package:

£50,000 - £55,000 base salary DOE

Car allowance of up to £4,250

Quarterly bonuses totaling up to £8,000 annually depending on performance

Excellent benefits including healthcare and flexi hours

Job Info

Job Title: Customer Service Manager

Company: CV-Library

Location: Milton Keynes, Buckinghamshire

Posted:

Closes:

Sector: Property Services

Contract: Permanent

Hours: Full Time