Service Advisor - Career Opportunity. Toyota

Ready for a new & exciting opportunity with an award-winning employer?
Ready to represent the world's no.1 automotive brand?
Ready to take your customer service skills to the next level with world-class training?

Remember this word: 'Omotenashi'. You will learn its principles, mastering:

• Meticulous attention to detail
• Foreseeing the needs of others
• Surpassing expectations to ensure a memorable experience

Ready to apply?

Role Info:

Service Advisor
Birmingham
£30K Guaranteed in first 12 months and £35,000+ on OTE
Plus Company Pension, Company Car Scheme, Staff Discount, Health and Wellbeing Programme, Plus Other Excellent Benefits/Incentives
Full Time - Permanent

As one of the leading Toyota Centres in the UK, we are passionate about ensuring our customers are always put first every day, everywhere.

Who are we?

The Steven Eagell Group, Europe's largest Lexus and Toyota retailer, is a prestigious and award-winning employer. With a strong presence across 44 locations in areas such as the Southeast, East of England, and West Midlands, we are seeking friendly individuals to join our expanding Customer Services team.

We offer a remarkable working environment, coupled with exceptional benefits and exciting opportunities for career growth and development. At Steven Eagell, we believe in recognising and rewarding hard work, loyalty, and achievements with excellent incentives.

The Service Advisor Opportunity:

We are currently expanding our business and are now offering an exciting opportunity to join the team as Service Advisor at our Toyota Birmingham branch. This is a full-time role, working Monday to Friday, 8:00am to 6:00pm, with rotational Saturdays.

In return, we will provide excellent training and genuine career progression opportunities.

Key Responsibilities:

• Ensuring that we always provide the highest level of after-sales customer care
• Talking and listening to customers to build rapport and understand their requirements
• Guide customers towards the product/service that will best meet their needs
• Providing accurate estimates for servicing and repairs
• Introducing the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership
• Scheduling work to meet customer requirements
• Encouraging the sale of genuine parts and accessories whenever possible
• Works with colleagues and other teams across the centre to provide a seamless service
• Ensuring opportunities for sales by other teams are followed up
• Ensuring that each service or repair is followed up with a personal call to check the customer is happy with the service provided

About you:

• Previous experience of working in customer service in an automotive setting
• A proven high level of customer service skills, and enjoyment in working with people
• Strong communication skills and the ability to explain complex matters in understandable terms
• Able to take initiative and ownership of issues with a proactive can-do attitude
• Able to multi-task and switch between tasks whilst remaining organised
• A team player who offers help and support to others
• Willingness to learn and keep up to date with product and technical information
• Thrives in a high-pressured environment

What's on Offer:

• Full-time, permanent position (35-40 hours per week)
• Company car scheme - after successful completion of probation period
• Comprehensive training provided
• 25 days of holiday (+ Bank Holidays)
• Company pension scheme
• Staff discount scheme
• Sick pay
• Health and wellbeing programme

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.