Collections Assistant

Stellar Select; Warrington; Hybrid; GBP 22,000 - 32,000; Full time

Job description

Job Title: Collections Assistant

Location: Warrington. Based 2-3 days per week in the office. It is expected to be office-based during the first few weeks of onboarding.

Salary: On Application

Hours: Monday-Friday 9am-5pm

Benefits:

• 15% Contributory Pension (10% Employer, 5% Employee)
• 26 days holiday plus bank holidays, which increases with service
• Private Health Insurance
• Critical Illness Insurance
• Death in Service Insurance
• Income Protection
• Digital GP 24/7
• Dental Cover
• Health Assessments
• A day off for your birthday
• Generous maternity and paternity benefits
• Paid Carers leave
• Employee Assistance Programme
• Cycle2work Scheme
• Benefits Hub; large selection of employee discounts, rewards and perks across a number of brands, restaurants, holidays and 'away' days.

About our client and the role of Collections Assistant:

Our client is a fast-growing Challenger Bank who have an exciting opportunity for a Collections Assistant to join the Collections and Recoveries team in Warrington. The main purpose of the role is to manage early arrears and minimise losses for the bank, whilst adhering to TCF values.

We're looking for driven and ambitious candidates with some experience in banking/financial services, looking to gain experience in collections, arrears and recoveries.

Responsibilities for the role of Collections Assistant:

• Own the early arrears contact strategy for the Bank, ensuring this is effectively actioned and recorded in a timely manner, following up with any customer call back requests as necessary.
• Support and assist the work of the Collections & Recoveries team to effectively manage early arrears and minimise losses for the Bank.
• Handle inbound and outbound calls in a professional manner, demonstrating empathy and sympathy as required.
• Provide best-in-class customer service to promote the Bank's business and minimise customer complaints and expressions of dissatisfaction.
• Identify and manage vulnerable customers sympathetically and in line with process, ensuring that logs are accurately maintained.
• Respond to customer enquiries within agreed timescales, ensuring all responses are transparent and clear.
• Ensure there are no breaches of customer GDPR data by effective customer identification.
• Adhere to customer conduct and TCF values at all times.
• Help ensure that appropriate control frameworks are adhered to.
• Support the Bank's culture and core values of Integrity, Certainty, Tirelessness, and Simplicity in everything you do.
• Update system records accordingly, ensuring data is accurate and factual.
• Undertake any ad hoc tasks required to support the wider aims of the department and the Bank.
• Offer customers appropriate financial signposting where necessary.

Experience and skills required for the role of Collections Assistant:

• Experience in banking/financial services.
• Ability to set priorities and work productively and independently.
• Receptive to change and an agent for change.
• Previous experience within a customer support role.
• Understanding of and expertise in Treating Customers Fairly.
• Understanding of and expertise in dealing with vulnerable customers.
• Strong interpersonal and communication skills.
• Extremely well-organised; accurate, attention to detail, and able to meet tight deadlines.
• Team player, flexible and adaptable.

For more information regarding the role of Collections Assistant please contact us.

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful candidates within two business days.