Lead Delivery Manager

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

About the role
Lead Delivery Managers are accountable for successful project delivery in a complex environment. Working as part of a cross-functional delivery team, you will personify servant leadership, promoting a collaborative approach to ensure projects deliver the desired outcomes for users and customers. Depending on the size of the account you are working on, you may be the most senior line of project escalation - or you may work with a delivery principal as part of a wider programme. As the Lead Delivery Manager, you will define the delivery approach and team shape collectively. You will be able to support product managers with defining and delivering against a roadmap, in order to monitor whether the project is on track and facilitate conversations about backlog priority, scope and budget.

Lead Delivery Managers contribute to Made Tech beyond the scope of delivery. This will include participating in and contributing to the Delivery community of practice (COP), managing the performance and development of a number of delivery managers and to also support recruitment activities.

As a Lead Delivery Manager, you will also contribute to growing Made Tech’s impact by growing your professional network, contribute to thought leadership, content and events and identify sales opportunities within the account you are working on.

Key responsibilities

Project Level Delivery Assurance

• Accountable for ensuring delivery success, including scope, budget and quality.
• Report to Heads of Delivery on a weekly basis the status of quality and risk.
• Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives.
• Ensure compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting).
• Ensure commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands).

Hiring and Careers

• Support hiring activities including interviewing and outreach.
• Management of Senior Delivery Managers including performance, progression and satisfaction.
• Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for.

Growing Made Tech’s Impact

• Support bids, using your knowledge and experience to review and contribute to bids.
• Ensure your clients are motivated to bring repeat business and recommend our services to others.
• Identify opportunities for Made Tech to deliver value for the client beyond the current project.
• Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice.
• Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events.

Community and Thought Leadership

• Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech.
• Contribute to a set of centralised resources and templates for potential reuse.
• Contribute to developing a thriving community of practice and shared identity.

Skills, knowledge and expertise

At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying.

Skills people must have:

• Project commercial experience working with Statements of Work, Purchase Orders, Gross Profit Margin, Forecasting, Burndown.
• Be able to demonstrate accountability for managing commercial activities within deliveries.
• Experience of tracking deliverables defined within SOW's.
• Proven experience of prioritising and managing multiple goals across the delivery lifecycle.
• Be able to demonstrate fast remediation of performance issues.
• You must demonstrate experience of encouraging and mentoring people by supporting them towards successful promotions and becoming high performers.
• Experience of planning and implementing risk management activities including identification, assessment, mitigation assessment and reporting these back to stakeholders.
• Be able to demonstrate experience of designing and running workshops with client stakeholders, including post-workshop feedback.
• You must articulate the benefits and use cases of a wide variety of delivery approaches, methods and tools - for example Kanban, Scrum, Scaled Agile, Waterfall, XP and Design Sprints.
• You must be able to describe the fundamentals of best practices in other capabilities, including Security, DevOps, User Centred Design and Data Ethics.

Security Clearance
An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're ideally looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education).

Support in applying
If you need this job description in another format, or other support in applying, please email talent@madetech.com.

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application.

Life at Made Tech
We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice).

Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.

Compensation advertised
Please note, the salary we have advertised for this is the starting salary bracket and dependant on experience.

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

• Paid counselling - we offer paid counselling as well as financial and legal advice.

Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.

We’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.

Register your interest to be notified of any roles that come along that meet your criteria.