FPU Support Services Administrator

Northumbria Police; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Job description

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively. If you think you have what it takes to help us make a difference, this could be the perfect time for you to join us in our Criminal Justice Department as a Fixed Penalty Unit Support Services Administrator.

Are you ready to make a meaningful impact within our team? We are looking for a proactive individual to handle a variety of administrative and casework duties, ensuring our services run smoothly and efficiently. In this role, you will support the management and processing of fixed penalty notices and collision records across the force. Additionally, you will provide valuable advice, support, and information to the public, working closely with partner agencies and stakeholders to enhance our service delivery. If you thrive in a dynamic environment and are passionate about contributing to public safety, we want to hear from you!

What you’ll do

• Input and extract data from computer systems within required deadlines in support of the flow of information between the Force and partner/interested parties to ensure the smooth progress of offences and provision of information.
• Receive and process information and assign it to the appropriate file to ensure all files are accurate, actions are up to date, and completed in a timely manner.
• Provide advice, support and information to members of the public with Fixed Penalty and collision queries, managing conflict where necessary. Converse with members of the public in person, in writing, and on the phone, remaining professional throughout. Ensure accurate records of conversations are maintained and that correspondence is bespoke and well written.
• Provide advice and support to operational officers and staff regarding legislative requirements, offences, and offence thresholds. Correspond with associated officers/staff, providing relevant case information and ensuring relevant legislative requirements are complied with e.g. time limits, criteria, and thresholds.
• Ensure that section records and performance data are maintained utilising paper and computer systems to log information that can be retrieved when required in support of the objectives of the section.
• Make decisions regarding the progress of cases across the Fixed Penalty System and assessment of eligibility/legislative requirements. Prepare evidential court files and manage court submissions.
• Contribute to improving the service and support the implementation of changes to systems and procedures to progress and enhance the work of the section.
• Attend court as a witness and represent the Fixed Penalty Unit in court proceedings.
• Manage high-volume post accurately and with integrity, logging and recording appropriately as well as ensuring sufficient supplies are available/maintenance conducted and defects reported.
• Complete relevant archiving of files and associated records in accordance with retention rules and regulations, liaising with relevant service providers as required.

What you’ll bring

• Experience of, or experience of supporting road traffic offences from an administrative role.
• Experience of working in a multi-disciplined team across a range of functions.
• GCSEs or equivalent qualification or relevant experience.
• Experience of working in a fast complex environment achieving deadlines and performance targets.
• Ability to work to a set framework and deliver products that meet a standard depending on set criteria.
• Ability to achieve performance targets across a range of environments with competing priorities.
• Ability to work accurately and to timescale.
• Analyse and respond to complex customer issues using expertise and knowledge.
• Experience of working within a team to meet deadlines and manage a challenging workload.
• Ability to communicate effectively with members of the public, staff and supporting partners at different levels within an organisation.
• Confidence to deliver evidence in court effectively.

We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Interested to learn more? For further information about the role please contact Jacki Burdis 5972 via email [e-mail].

What we offer

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time – allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Agile working – option to work from home, your team zone, and spaces across the force
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes – local rail, bus services, and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
• Access to gyms in some stations
• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in the local community

Just so you know

Our application form will help us understand how your work, education and life experience has prepared you for the role of a FPU Support Services Administrator with #TeamNP. To help support your application, research what makes us tick here at Northumbria, the role you’re applying for, and the values and behaviours that contribute.

The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.

We are proud members of the Business Disability Forum, with whom we collaborate to improve the lives of disabled employees. We are also a Disability Confident Employer; therefore, if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example, we can arrange extra time for tests or provide a sign language interpreter). You can get in touch with us via [e-mail] for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form; therefore, you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment

This is a permanent role subject to a six-month probationary period.

If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.